Director of Performance and Program Optimization – Remote

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

 

This opportunity would report to the Vice President, Veterans Benefits Administration (VBA) Medical Disability Examinations (MDE) Program Manager and holds a critical role to informed decision making by the Optum Serve Health Services (OSHS) Executive Leadership Team. The VBA MDE Director of Performance and Program Optimization is a trusted advisor responsible for developing a forward-looking plan (i.e., future operations) and assists with operationalizing the plan to improve the performance of the VBA MDE program in line with the OSHS vision.  Oversees process improvement, reporting, program performance, financial monitoring, risk management, veteran experience, and customer liaison duties. Coordinates, synchronizes, and executes this plan through program leadership and teams to inform and bring value to Optum Serve Health Services, Optum Serve, and its’ partners.  
 

Directly supervises the Associate Director for Process Improvement, the Associate Director Program Evaluation and Risk Management, and the Manager Veteran Experience and Surveys to manage the work of eight dedicated personnel including a change control manager, analysts, project managers, data control specialist, and client/customer liaisons. 

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Works collaboratively across the program and company with the lines of strategy, business, shared service functions and other internal partners to ensure overarching VBA MDE program success 
• Responsible for program performance, analysis, program compliance, and the reporting or products essential to the internal and external customer
• Ensures the program meets all contract requirements related to responding to customer inquiries and the administration of Veteran Experience Surveys to include any required “service recovery” plans or reports
• Drives process improvement utilizing evidence-based information or program data available through survey results, KPI performance measures, internal reports, financial data, program cost efficiency data, and more
• Oversees matters of risk management and change control processes, both customer directed changes and internally driven changes
• Creates the “road map” for the program’s future in coordination with the PM, DPM, Medical Director, and Current Operations Chief
• Produces information as required for the MDE program to participate in the Performance Reporting process (MBOs, Optum Operating Metrics) and larger organizational change management and strategic planning processes (Growth Strategy, Capital Planning, Forecasting, Budget inputs, and more
• Develops tools, processes, and reports to manage the VBA MDE program
• Responsible for the overall process improvement and change management plan for the program
• Facilitates working groups and other team meetings to identify needed changes and advance change management items
• Directly supervises the Associate Director for Process Improvement, the Associate Director Program Evaluation and Risk Management, and the Manager Veteran Experience and Surveys to manage the work of eight dedicated personnel including a change control manager, analysts,
• project managers, data control specialist, and client/customer liaisons
• Indirectly supervises and prioritizes the work of the eight dedicated staff

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 8+ years of experience presenting to executive leadership
• 5+ years management experience
• 2+ years of experience using PC based software programs and automated database management systems (Excel, SharePoint, Access, PowerPoint)
• Experience with applying project management principles
• Experience in data management, analysis and problem-solving

Preferred Qualifications:

• DHA/VA/Government contract experience 
• Military and/or VA experience
• Experience in the healthcare industry

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $122,100 to $234,700 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.  

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

 

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.