Associate Business System Analyst – Excel Report

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together

Primary Responsibilities:

• Act as liaison between Customers and IT Teams
• Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity and teamwork
• Collaborate with other key stake holder teams – Software, Hardware, Compliance & Remote Desktop
• Ensure due diligence on emails, Chat queries of customers and continuing customer support are being accomplished
• Assure system data is accurate and integrations between internal systems are functioning properly
• Identify, upskill, and resolve problems with – Various queries at customer point of view
• Demonstrated knowledge of the Infrastructure function
• Ability to interact and communicate at all organizational levels
• Prioritizes and organizes own work to meet deadlines or SLA’s
• Ability to prioritize and balance multiple priorities and projects
• Ability to identify and communicate obstacles
• Generally work is self-directed and not prescribed, Works with minimal guidance
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• B.Com, B.SC Graduates
• Solid communication and analytical skills
• Skills – Preparation of Excel report, Power BI Dashboards and presentations
• Overall understanding of end to end customer post hiring process to provide Global Support
• Knowledge on excel activities with various short cut keys, V-Lookup, H-Lookup and Pivot Table proforma
• Solid leadership and coordination skills
• Proven excellent interpersonal and communication skills (written and verbal) at both an individual and team level

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.