Associate Data Engineer – UNIX, Shell Scripting – Chennai

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together

This position which is for Application Operations Centre (AOC), is a team responsible for 24×7 monitoring and alerting of OI Provider solutions, infrastructure and back-end services.

Associate InfraOPS Engineering Analyst/AOC Analyst, using technical and analytical skills, is responsible for supporting Clients and Products on, not limiting to, on time alert acknowledgment, issue analysis and troubleshooting, handle escalation and managing situation management war rooms. AOC Analyst must have ownership of initial analysis and collaboration with partner teams on an issue to its final resolution.

Primary Responsibilities:

• Should be flexible to work in 24/7 shifts with rotational weekly-offs including festivals and holidays
• Tracking/monitoring the performance of products via enterprise tools and utilities
• Respond to system-generated alerts/escalations relating to any failures on application platform
• Responsible for monitoring the Production status, and ensure the product works as expected with 100% uptime; handle communication around production issues
• Perform initial analysis and work with partner teams to identify and implement corrective and preventive measures
• Manages product infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage devices, etc.
• Setup Incident bridge/War room calls with various internal and cross-functional teams for troubleshooting and document the on-going conversation for timely updates
• Monitor Product Dashboards on Cloud infrastructure
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor’s degree in Computer Science or any equivalent qualification
• Experience in customer support function (technology or voices based) with ability to handle customer escalations
• Understanding of ITIL/ITSM process and Incident management
• Basic knowledge on Word, PowerPoint Presentations, Excel reporting
• Basic knowledge in SQL/Database fundamentals or other technical languages
• Proven excellent verbal and written communications skills
• Solid analytical and problem solving skills & attention to detail
• Ability to communicate effectively with internal and external clients
• Technical aptitude for learning new technologies

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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