Senior UX / CX Designer – Remote

UnitedHealthcare is on a mission to create a healthier world, one person at a time. We believe this begins with innovative design thinking and technology aimed at delivering experiences that will make healthcare simpler, equitable and more effective. And dare we say even enjoyable.

 

We are seeking an empathetic Senior UX/CX Designer to join our design studio to reimagine our digital acquisition and member experiences. We are looking for someone to help drive our optimization efforts across multiple platforms. You will be a partner to a variety of talent including interaction designers, content strategists, researchers and our product and technology partners. You will work closely with all these teams to build and improve digital experiences while ensuring high quality, thoughtful, customer centered designs are delivered to our users.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Provide support for the Consumer Experience on UHC Member, and consumer sites as needed
• Create UI Design, UI components, Visual Design elements as required
• Explore emerging opportunities in the digital healthcare space, evaluate and evangelize as needed
• Interpret insights (analytics, VoC, market feedback etc.) to anticipate user needs and proactively design innovative solutions
• Continually advocate for the user and ensure there is a shared understanding of the problems we are solving (Be the voice of the user in prioritization, new products and features)
• Learn from and support the UI Design System and improve the components incrementally
• Lead discussion and critique of work, solicit requirements from stakeholders, be a key partner in helping deliver on our mission
• Serve as a key resource on complex and/or critical issues
• Actively engage in the team culture and contribute in learning and presentation opportunities across the design organization
• Anticipate customer needs and proactively develops solutions
• Provide design recommendations based on technical feasibility, usability findings, A11y, legal and design best practices
• Maintain a design culture of simple, seamless interfaces and components
• Review work performed by others and provide recommendations for improvement
• Authorize deviations from current standards based on analytics or evidence-based observations
• May lead functional or segment teams or projects
• Motivate and inspire other team members

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years of hands-on experience with information architecture, interaction design, ux design or graphic design
• 4+ years of experience working with multiple teams and competing priorities
• 4+ years of experience incorporating user feedback in the design process (user research, NPS, Voice of the customer)
• 4+ years of experience with prominent industry design tools (Figma, Figjam, Adobe Creative Suite, Axure)
• 2+ years of experience working in cross functional teams
• 2+ years of experience presenting to stakeholders

 

Preferred Qualifications:

• 2+ years of experience building and/or utilizing personas to inform design decisions
• Experience working in healthcare 
• Experience working in a large corporate environment  
• Experience working with or on Agile teams including planning to support roadmaps, capacity, and sprint planning 
• Proven track record of driving change in a large, complex matrixed environment even amid ambiguous circumstances 
• Proven bias toward action and innovative big-picture thinking while improving processes and optimizing operations 
• Proven excellent resource management skills  
• Proven ability to foster collaboration and create relationships with individuals on and outside of your direct team 
• Proven ability to drive a team and business leaders on all initiative phases including achieving clarity on scope and deliverables 
• Proven willingness to learn, pivot and grow 

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.