Associate Technical Support Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

If you reside near Phoenix, AZ, you’ll enjoy the flexibility of a hybrid-remote position* as you take on some tough challenges.

Primary Responsibilities: 

• Partners with the business by meeting regularly to understand their processes and needs
• Accountable for all items assigned and helps other team members in the ticketing system, including following up with users and other team members on open tickets
• Troubleshoot issues related to software, hardware, and network connectivity of advanced complexity
• Assist customers with issues of both local to site and remote/home-based employees
• Actively creates and communicates documentation to support the team and its members
• Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment
• Proven ability to manage multiple activities of varying complexity while prioritizing and focusing on critical tasks and issues
• Identify and drive process improvement initiatives
• Act as a liaison between the other tiers

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 3+ years of experience configuring and deploying desktop operating systems (Windows 7 & 10) with Microsoft SCCM and Altiris
• 3+ years of experience configuring and troubleshooting desktop hardware (Dell, HP)
• 3+ years of experience with Active Directory objects and group membership
• 3+ years of Technology Support experience
• 3+ years of experience with Microsoft Office Suite, Adobe, Antivirus, Disk Encryption, and anti-malware
• Ability to travel approximately 20% of the time

Preferred Qualifications:

• Bachelor’s Degree (or higher)
• CompTIA A+ Certification
• Working experience with thin clients, and virtual desktop (VDI) environment a plus
• Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)

Soft Skills:

• Exceptional communication and customer facing skills, able to interact effectively with diverse groups of stakeholders, both technical and business users
• Ability to translate technology into terms the business customers can understand
• Excellent understanding of networking technologies and how they relate to end user computing

Physical & Work Environment:

• Ability to lift up to 50 pounds of computers or other IT equipment
• Ability to work afterhours as needed and participate in an on-call rotation

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment. 

  

 

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