Senior Scrum Master – Agile Coach

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Senior Scrum Master/Release Train Engineer (RTE) will be responsible for leading the agile transformation and for the successful execution of one or more value streams (Release Trains) to support the delivery of strategic technology products. This role is a hybrid position that balances agile leadership and program management to help software development teams build and deliver solutions more efficiently. The RTE will heavily leverage the Scaled Agile Framework (SAFe) to drive agile delivery within the release train.

Primary Responsibilities:

• Collaborates with multiple teams / Product Owners to ensure team members can articulate a clear, compelling product vision, aligned with portfolio vision
• Collaborates with Product Owner / leadership to assure product and portfolio backlog / roadmap health and capital process navigation
• Monitors and guides teams and Scrum Masters in holding themselves accountable to consistently, sustainably, and predictably deliver value to customer
• Works with teams and Scrum Masters to measure progress / health using Agile methods influencing improvement in key indicators (e.g. MBOs, velocity, definition of done, WIP, throughput)
• Works with multiple teams to promote an environment of continuous improvement and innovation, particularly with respect to dev ops (e.g. automation, cross-function teams, active monitoring), coaching others in conducting in depth conversations regarding obstacles and opportunities
• Works with leadership to support demand / capacity management / forecasting for multiple teams / products (e.g. velocity, high level estimations, release planning)
• Anticipates customer needs and proactively develops solutions to meet them
• Serves as a key resource on complex and/or critical issues
• Solves complex problems and develops innovative solutions
• Performs complex conceptual analyses
• Reviews work performed by others and provides recommendations for improvement
• Forecasts and plans resource requirements
• Authorizes deviations from standards
• May lead functional or segment teams or projects
• Provides explanations and information to others on the most complex issues
• Motivates and inspires other team members
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Competencies:

• Assertive: Ensure Agile/Scrum concepts and principles are adhered to, be a voice of reason and authority, and make tough calls when necessary
• Attitude of empowerment: Leads multiple teams to self-organization
• Attitude of transparency: Desire to bring disclosure and transparency to both business and IT and grow trust among partners
• Collaborative: Partner with others to achieve goals at various levels throughout the organization and lead others to do so by example
• Communicative and social: Communicate well with all levels of the organization from Scrum team members to executives

Required Qualifications:

• Undergraduate degree or equivalent experience (Bachelor’s degree in Computer Science, Information Technology, or a related field)
• 10+years of experience in IT industry
• 5+ years of experience in Agile project management or a similar role
• Experience with Agile tools and practices
• Solid understanding of Agile methodologies, including SAFe, Scrum, and Kanban
• Proven excellent communication, leadership, and organizational skills
• Proven track record of successfully managing large-scale software projects
• Proven ability to work effectively with cross-functional teams and stakeholders
• Proven solid problem-solving and decision-making skills

Preferred Qualifications:

• SAFe RTE certification
• Experience in a digital technology or software development environment
• Familiarity with DevOps practices and tools

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.