Senior Business Process Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together

Primary Responsibilities:

• Responsible for meeting workflow deadlines, compliance requirements, client expectations, SLA’s and overall program goals for assigned product(s)
• Maintain effective communication with business partners, vendors and support team members to manage workflow expectations and meet deadlines
• Identify risks and implement solutions to avoid or minimize negative impact
• Develops and maintains workflow documentation and reporting
• Assists with resource planning for assigned program and/or products and will monitor daily activities.
• Assist with developing a clear and concise plan to both execute the program and monitor its progress. This includes adjusting along the way as needed to ensure success and minimize risk
• Maintain effective communication with customers, vendors and team members
• Works with other team members and analyst to maintain accurate metrics and reporting for assigned program and products.  This includes the distribution and reporting of program details as needed
• Assists team with training and related documentation as needed
• Other duties and responsibilities as required
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Specialist Specific Responsibilities:

• Assigned to support one or more work streams with standard to complex workflow requirements
  
• Assists with vendor migration efforts, new product implementations
  
• Supports the implementation of new procedures to support assigned workflows and create and maintain supporting documentation in alignment with ISO standards

Required Qualifications:

• BA/BS degree or equivalent work experience  
• 5+ years of project and/or account management/vendor management experience
• Solid proficiency working with MS Excel, PowerPoint, Word, Outlook
• Proven excellent written and verbal communication skills

Preferred Qualifications:  

• Project Management Professional (PMP) certification  
• 6+ month of healthcare claims adjudication process experience
• Healthcare industry and/or UnitedHealth Group experience 
• Experience managing financial requests and associated inputs (cost-benefits analysis, business case, etc.) 
• Ability to solve complex problems and lead/facilitate meetings to achieve desired outcomes  
• Proven excellent presentation, time management, organizational, prioritization, and communication skills  
• Ability to thrive in ambiguous situations and get energized by taking on non-standard project requests

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.