Senior I O Engineering Analyst – MS teams or Webex Support
(Remote considered)
Primary Responsibilities:
- Customer Engagement and issue resolution
- Leading and driving infrastructure initiatives around telephony
- Team collaboration and mentorship
- Working with our On Prem and Cloud Infrastructure
- Provisioning new users and managing user changes
- This Job is for US Day Time schedule (regular shift worked between the hours of 6am – 6pm CDT)
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
- Undergraduate degree or equivalent experience
- 2+ years in the telephony space, preferably in Cisco Webex and / or MS Teams
- Experience working within the Service Now application
- Experience working with End Users for issue resolution
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Additional Job Detail Information
Requisition Number 2255767
Business Segment Optum
Employee Status Regular
Travel No
Additional Locations
Hyderabad, Telangana, IN
Noida, Uttar Pradesh, IN
Overtime Status Exempt
Schedule Full-time
Shift Day Job
Telecommuter Position Yes
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