Sr Business Process Analyst – Outbound Dialer (Remote)

UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a diverse team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

 

Quality at UnitedHealth Group means striving for excellence in everything we do in order to help us achieve our Mission. Simply put, it’s in our DNA and why we’re in business — to help people. Our Mission serves as our why; our Values unite us around how we will achieve it. Because when we follow our Mission and live our Values, we deliver Quality. 

 

At Optum, our outreach program is internationally recognized as best in class.  More importantly, our program is proven towards helping our members make informed, and often life-saving health decisions.  We are seeking an outbound dialer analyst to be a part of our strategy and complement the team’s journey towards the future within a cloud dialer solution.  That is where you come in.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Assist with building and editing SQL tables and SSIS Packages
• Assist with SSRS reports and subscriptions
• Campaign monitoring: Monitor call campaigns to ensure optimal use of resources and maintain records of daily dialer activities
• Engage with IT and business partners to understand agent and caller experience
• Interpret data flow requirements
• Review processes for automation opportunities
• Daily structure of prioritizations within GA according to Business needs/planning
• Troubleshooting: Identify and resolve issues with the dialer system to maintain customer engagement and high performance

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Before applying, please ensure each of these experiences are stated clearly on your resume under each applicable employer entry. 

• 2+ years with dialing software experience such as predictive dialers, auto-dialers, and manual dialers
• Proficient in SQL (Structured Query Language) 
• Intermediate MS Office Suite skills
• Comfortable taking direction with minimal subsequent oversight
• Solid analytical and problem-solving skills

 

Preferred Qualifications:

• Genesys and LiveVox dialer experience
• Knowledge of outbound relevant regulations and compliance standards
• Agile methodology background
• Call center and IVR experience
• Healthcare experience
• Excellent communication and collaboration abilities

 

Total Compensation. As part of your total compensation package, which includes base, bonus opportunity, PTO and holiday pay, you will also receive these benefits at these rates, not to mention a remote work opportunity and healthy work/life balance. 

UHG Benefits

Benefits pricing

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C., Maryland Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.