Clinical Administrative Coordinator – National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Talk about meaningful work. Talk about an important role. Let’s talk about your next career move. Due to our expanding business, UnitedHealth Group is seeking Clinical Administrative Coordinators who share our passion for helping others live healthier lives.

As one of the world’s leading health care companies, UnitedHealth Group is pursuing innovative new ways to operate our service centers and improve on our ability to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. Bring your skills and talents to a role where you’ll have the opportunity to make an impact on a huge scale. Take this opportunity and begin doing your life’s best work.^SM

What makes your clinical career greater with UnitedHealth Group? You’ll work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you’ll open doors for yourself that simply do not exist in any other organization, anywhere.

This position is full-time (40 hours / week). Employees are required to work our normal business hours of 11:30 AM – 8:00 PM EST. Training will be conducted virtually from your home.

We offer weeks of on-the-job training. The hours of the training will be aligned with your schedule. 

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers
  
• Process incoming and outgoing referrals, and prior authorizations, including intake, notification, and census roles
  
• Assist the clinical staff with setting up documents / triage cases for Clinical Coverage Review
  
• Handle resolution / inquiries from members and / OR providers
  

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

 

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of customer service experience with analyzing and solving customer problems
• Experience with utilizing Microsoft Word (ability to create, edit, save, and send documents)
• Experience with utilizing Microsoft Excel (ability to create, edit, save, and send spreadsheets)
• Ability to navigate a computer to open applications, send emails, and conduct data entry
• Ability to work any 8-hour shift between the hours of 11:30 AM – 8:00 PM EST

 

Preferred Qualifications:

• 1+ years of experience working with Verifications
• Experience with working within the Healthcare Industry
• Experience with working in a Hospital, Physician’s Office, OR Medical Clinical setting
• Professional experience in a clerical OR administrative support related role
• Working Knowledge of Medical Terminology to communicate with members and providers

 

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

 

Soft Skills:

• Ability to multi – task and problem solve

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy