Senior UX Designer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Senior UX Designer, you will work closely with various studio disciplines, design leadership, principle designers, strategists, product and business stakeholders to create compelling UI/UX designs for various features and experiences

Primary Responsibilities:

• SME or Take ownership for a large feature or experience
• Build and effectively communicate the design vision with high quality visual artifacts such as wireframes, mockups, interactive prototypes, storyboards etc.
• Partner with research and strategy teams in the design and fielding of research studies, then translate user needs and research findings into usable design improvements and/or new opportunities
• Interpret insights (analytics, VoC, market feedback etc.) to anticipate user needs and proactively design innovative solutions
• Continually advocate for the user and ensure there is a shared understanding of the problems we are solving (Be the voice of the user in prioritization, new products and features)
• Lead discussion and critique of work, solicit requirements from stakeholders, be a key partner in helping deliver on the vision
• Actively engaged in the team culture and contributing in learning and presentation opportunities across design organization
• Comfort in ambiguity and changing user needs with self-motivation mindset around solving complex problems
• Provide design recommendations based on technical feasibility, usability findings, A11y, legal and design best practices
• Demonstrates curiosity and growth mindset contributing to a product design environment that supports continuous learning and innovation
• Leverages best practice design principles and trends to contribute with insights and stellar user experiences
• Be a trusted design partner in a cross functional team (designers, engineers, product, researchers etc.), delivery designs on time and to the highest quality
• Collaborate and contribute reusable design components in partnership with Design System team
• Makes research and design decisions that takes into health equity considerations (including but not limited to: disability status, health literacy levels, demographics, cultural backgrounds, etc.) to improve healthcare access for all members
• Work on multiple projects at a time
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience
• 4+ years of hands on experience with information architecture, interaction design, ux design or graphic design
• 4+ years of incorporating user feedback in the design process (user research, NPS, Voice of the customer)
• 4+ years of experience with prominent industry design tools (Figma, Miro, Adobe Creative Suite, Sketch, Axure)
• 2+ years of experience building and/or utilizing personas to inform design decisions
• 2+ years of experience working in cross functional teams
• 2+ years of experience presenting to stakeholders

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.