Customer Service Representative – Remote in Golden, CO

Optum CO is seeking a Customer Service Representative to join our team in Golden, CO. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

 

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

This position is full time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime.

We offer 12 weeks of training. The hours during training will be 8:00am to 5:00pm, Monday – Friday. Training will be conducted onsite.

If you are located within 30 miles of the office location at 1707 Cole Blvd Suite 100, Golden, CO 80401, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. 

 

Primary Responsibilities:

• Answer a minimum of 60-75 incoming calls daily from patients, providers, specialty offices, pharmacies, etc.
• Schedule office visits, annual wellness visits, etc. for a multitude of Internal Medicine and Family Practice primary care offices.
• Request medication refills, referrals, send messages on behalf of patients, providers, or specialty offices.
• Navigate multiple Electronic Health Record systems. 
• Follow ROI/HIPAA protocols. 
• Register new patients and input patient demographics and insurance information.
• Attend monthly staff meetings (can be in person or virtual).
• Attend quarterly on-site trainings.

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years old OR older 
• 1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools 
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to type – average 40 wpm
• Ability to troubleshoot IT/Computer issues independently 
• Ability to complete the training onsite
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm, Monday – Friday. It may be necessary, given the business need, to work occasional overtime

 

Preferred Qualifications:

• 1+ years prior health care experience
• Knowledge of Medical Terminology

 

Telecommuting Requirements:

• Reside within 30 miles of the office location at 1707 Cole Blvd, Golden, CO
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service