Systems Management Analyst – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Comprehends technical documentation and applies that knowledge to business solutions. Under supervision is able to perform work that is varied and that may be somewhat difficult in character, but involves some responsibility, attention to detail and self-direction
  
• Ability to utilize Epic’s technical analyst tools/functionality (ex- perform medication and diagnosis loads regularly, use utilities, etc.)
  
• Identifies system issues that arise in the application area as well as issues that impact other application teams, and work with them to resolve the issues (ex- error logs, etc.)
  
• Maintains regular communication with the Epic technical support representatives including attending various EpicCare EHR meetings
  
• Monitoring the ticket queue, reaching out to the end users to ensure clear understanding of reported issues, collaborating with the informatics team members to address tickets when appropriate, and closing tickets in accordance with defined Service Level Agreement (SLA) guidelines
  
• Serves as a liaison between the other IT Teams (Desktop, Server, Network) and Epic Team to implement and coordinate the technical projects
  
• Re-directs operational requests to appropriate team leadership. Conveys any conflicting enhancement requests/project priorities to Clinical Applications Manager, for additional feedback as needed
• Attends specific strategic initiative meetings as needed to provide subject matter expertise and guidance
• Complies with established departmental policies, procedures, and objectives
  
• Enhances professional growth and development through educational programs, seminars, etc. Epic certification(s) must be kept current, and includes completing NVT (new version training) and re-certification as required
  
• Attends a variety of meetings, conferences, and seminars as required or directed
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Undergraduate degree or equivalent experience
  
• 3+ years of skills and experience as an administrator or analyst in a combination of healthcare and IT
  
• Knowledge of fundamental concepts, practices, and procedures of Information Technology processes 
  
• Knowledge of systems implementation and healthcare experience with the ability to develop and apply system solutions to operational requirements
  
• Demonstrates flexibility, with respect to changing end-user business needs (some evaluation, originality or ingenuity is required to perform in this role helpful)
  
• Demonstrates critical thinking; ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
  
• Demonstrates excellent technical, communication, organizational, interpersonal skills; ability to communicate information clearly and concisely with project team members and subject matter experts, also gains trust and establishes effective relationships with those they are working with
  
• Proven self-motivated, goal-oriented, and able to handle multiple tasks simultaneously
  
• Demonstrates ability and willingness to learn new software and systems
  
• Demonstrates dependability; ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient and timely manner
  
• Demonstrates initiative; the ability and willingness to recognize assignments or tasks that need to be completed and seek out additional assignments or tasks, and to help others
  

Preferred Qualification:

• Current Epic certification(s) or proficiencies/badges in the area of support (EpicCare, Radiant, and Referrals)
  

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $70,200 to $137,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.