Associate Technical Support Analyst II

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Managing IT Hardware Provisioning , like IT Hardware Inventory management (Laptop/Desktop/MacBook’s/IT Peripherals etc.), Imaging the devices, Providing IT support for initial login setup for new hires, Desktop support, IT Hardware repairs etc., knowledge in preparing the reports, dashboards, presentations etc.
• Asset imaging- Windows & Mac
• Asset Issuance – Issue Laptop/Desktop/IT Peripherals to Users
• Asset maintenance- break fix repairs, vendor coordination, part procurement and replacements
• Asset lifecycle replacements
• Asset Recovery – Recover Laptop/Desktop/IT Peripherals from users at the time of Separation
• Provide Separation Clearance details with Payroll team (HR)
• Tools – Monitor Group Mailbox and respond to user queries
• Work on Service Now tickets related to temporary offline machines
• Work on DDT Tickets for Issuance and break-fix of Laptop/Desktop
• Work on HAM Tickets for IT Peripherals and Non-standard hardware requests
• Update LAM (Asset Inventory) on regular basis. Procurement – Monitor stock levels for Laptop/Desktop/MacBook’s/Peripherals on regular basis and prepare inventory reports
• Initiate Faulty part procurement on Monthly basis. Follow up with vendor to receive procured assets on site, check invoice details for payment processing. New Inventory
• Management – Scan new machines, Share details with finance, upload inventory in LAM (ACR Tool)
• Reporting – Regular reports to be prepared for Separations, Stock Levels, Man-Machine Ratio, MIS etc. Disposal – Initiate disposal of OOW hardware on quarterly basis
• Others – Coordinate with vendor and voice team for Cisco Phone and LAN Port issues
• Coordinate with ART team, work on temporary offline machines and update correct status in LAM
• Issue Laptop letter to users in case of onsite travel
• Need to share the Monthly annexure data with Commercial team
• Inventory Audit on quarterly basis and co-ordinate with finance
• Excel, Mail drafting, communication skills, ), Asset management skills-Windows/Mac/IT peripherals(Mouse, keyboard, monitors, connector cables, Headsets, chargers etc.)
• IT asset management (ITAM) best principles
• IT Asset budgeting, forecasting, procurement & vendor management
• Asset tracking, inventory management and reports
• IT Service management (ITSM) tools
• Policies, procedures, and workflows development & revision
• Compliance and audit management
• Project Management
• IT Cost Optimization & Risk Management
• IT Asset De-bonding & Disposal
• Asset Imaging and MECM
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualification:

• Regular Graduation

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.