Senior Tech Support Specialist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

  Primary Responsibilities:

• Receive, troubleshoot and respond to Help Desk requests via phone calls or e-mails in a 24/7 environment
• Set up and maintain hardware and software including computers, printers, copiers, faxes, scanners, and projectors
• Educate end-users on how to resolve various hardware and software problems
• Act as front end support for all incoming technical issues, and gather accurate data related to the incidents reported by end users. Test the given information for validity and accuracy. Escalate complex issues and non-IT related problems to the appropriate department
• Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines
• Provide direct first line support in the testing and deployment of new policies and systems
• Monitor stock levels of hardware and submit request for equipment when needed
• Front Desk duties to include helping walk ins, recording receipts of computer equipment
• Provide on-site technical support for video conference software and hardware
• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
• Maintain a working inventory of most used items for desktop support. Inventory and request items as needed to maintain effective amounts
• While being a part of a fast paced team, you’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Please Note: In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Associates Degree (or higher) AND 6+ months of experience in a desktop support environment OR High School Diploma/GED (or higher) AND 2+ years of work/military experience in an IT field
• 6+ months of experience with Microsoft Office products to assist end – users with technical assistance for hardware and software
• United States Citizenship
• Ability to obtain favorable adjudication following the submission of Defense Health Agency eQuip Form SF86
• Ability and willingness to work 1st shift and at least one weekend day per week 

Preferred Qualifications:

• Strong written and verbal skills
• Customer service experience 

  #RPO, #Red