Field Based Community Health Worker- Durham, NC

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

The Field Based Community Health Worker is responsible for assessment, planning and implementing care strategies that are individualized by patient and directed toward the most appropriate, least restrictive level of care. They also Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services, and manage the care plan throughout the continuum of care as a single point of contact for the member. As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. The coordinator also addresses social determinant of health such as transportation, housing, and food access.

Working Schedule: Schedule is Monday through Friday between the hours of 8 am to 5 pm. (Alternative schedule may be available after 6 months of employment) We offer our established staff the option to work 4 10-hour days (7 am-6pm) in lieu of the traditional 8 hour 5/day week schedule. This position is a field-based position with a home-based office. You will work from home when not in the field.

Location: Durham, North Carolina

Local travel up to 75% and mileage is reimbursed at current government rate.

If you live near Durham, NC, you’ll enjoy the flexibility of a hybrid remote role*  as you take on some tough challenges. 

Primary Responsibilities:

• Assess, plan, and implement care strategies that are individualized by patient and directed toward the most appropriate, lease restrictive level of care
• Create a positive experience and relationship with the member
• Utilize both company and community-based resources to establish a safe and effective case management plan for members
• Collaborate with patient, family, and healthcare providers
• Identify and initiate referrals for social service programs, including financial, psychosocial, community, and state supportive services
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
• Advocate for patients and families as needed to ensure the patient’s needs and choices are fully represented and supported by the healthcare team
• Document all member assessments, care plan and referrals provided.
• You’ll need to be flexible, adaptable and, above all, patient in all types of situations.
• Engage members either face to face or telephonically
• Help member set person-centered SMART goals and develop a care plan to achieve those goals with regular follow up calls and ongoing documentation of progress towards goals met
• Adhere to detailed, specific documentation requirements in the member’s health record
• Proactively engage the member to manage their own health and healthcare using Motivational Interviewing Skills
• Support the member to ensure pick – up of their Rx
• Partner with care team (community, providers, internal staff)\Knowledge and continued learning of community cultures and values\May conduct Health Risk Assessments (HRA) if needed
• Partner with and support care team by completing delegated tasks
• Provide member education on community resources and benefits
• Utilize strong skill sets of managing multiple tasks at a time, being self-motivated, driven toward quality results, managing time well, being very detailed oriented and organized, work well in a team and on your own, and ability to manage multiple deadlines.
• Knowledge and continued learning of community cultures and values
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher) OR 5+ years of equivalent case management experience
• 2+ years of experience working within the Community Health setting in a field-based healthcare role
• 2+ years of experience with/ knowledge of the resources available, culture, and values in the community
• Must reside within Durham County, North Carolina
• Valid North Carolina Driver’s license, current automobile insurance with access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area
• Ability to travel locally, up to 120 miles round trip and up to 75% of the time
• Intermediate level of computer proficiency (including Microsoft Outlook, Teams) and the ability to use multiple web applications 
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information and live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

• Community Health Worker (CHW) Accreditation
• LPN, CNA, CMA
• Experience working in Managed Care
• Knowledge of Medicaid/Medicare population
• Solves routine problems on own. – Works with supervisor to solve more complex problems
• Prioritizes and organizes own work to meet agreed upon deadlines.
• Experience working in team-based care 

Soft Skills:

• Strong communication and customer service skills both in person and via phone 
• Ability to work independently and maintain good judgment and accountability 
• Demonstrated ability to work well with others
• Strong organizational and time management skills 
• Ability to multi-task and prioritize tasks to meet all deadlines 
• Ability to work well under pressure in a fast-paced environment 
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others 

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