Strategic Account Executive, Optum Rx Strategic Partnerships – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

The Strategic Account Executive is responsible for client growth / retention and client satisfaction, renewal of existing contracts and up-selling of appropriate services to clients. The Strategic Account Executive manages ongoing client relationships and service delivery for an assigned book of business and serves as a client-centric, client-facing resource and lead point of contact. The Strategic Account Executive represents clients internally as an advocate and coordinates with other functional areas within the company to support the implementation of client benefits, complete projects and address service needs. This individual may also work closely with sales on prospective clients and RFP responses.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

 

Primary Responsibilities:

• Act as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
• Management of book of business
• Serve as the lead point of contact for all client account management matters
• Secure renewal and upselling programs
• Implement and adhere to client contract / amendments
• Develop new business with existing clients and/or identify areas of improvement to meet yearly goals
• Assist with challenging client requests or issue escalations as needed
• Build relationships with clients (not individual members) and partners with a Optum Rx Account Manager for overall and day-to-day service delivery
• Anticipates customer needs and proactively develops solutions to meet them
• Serves as a key resource on complex and/or critical issues
• Solves complex problems and develops innovative solutions
• Performs complex conceptual analyses and provides explanations and information to others
• Lead or contribute to the development of program or project scope statements, in consultation with applicable stakeholders
• Ensure alignment and understanding of program/project scope and objectives with the organization’s strategic objectives with the account management team and applicable stakeholders
• Raise awareness of any misalignment or misunderstanding of project scope and objectives with applicable stakeholders
• Ensure that all impacted areas are identified, and that appropriate resources are engaged to participate in the scope definition process
• Monitor scope requirements and identify scope-related gaps and issues
• Demonstrates expertise in pharmacy benefit strategies and OptumRx programs
• Demonstrates a high degree of client focus and attention to service
• Forecasts and plans resource requirements
• May lead functional or segment teams or projects
• Motivates and inspires other team members

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of client relationship management or account management experience
• Experience reading, interpreting and negotiating contract terms
• Client-facing presentation experience
• Proven experience developing written content 
• Moderate understanding of the healthcare and/or PBM/pharmacy industry

 

Preferred Qualifications:

• Experience managing national and/or strategic accounts
• Experience interpreting financial data
• Experience working cross-functionally within a matrix environment
• Experience communicating clearly and effectively with team members, stakeholders and clients thru written reports, presentations and verbal discussions. 
• Experience making decisions and prioritizing tasks with incomplete information
• Experience prioritizing competing tasks
• Experience working in a self-motivated environment with limited supervision
• Experience working in a role requiring attention to detail and adherence to deadlines

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

  

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.