Radiology Clerical Supervisor – Brewster, NY

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum Medical Care is a multi – specialty medical group that provides the highest quality medical care in 40 different locations throughout Westchester, Putnam, Dutchess, Columbia and Ulster counties. Founded in 1946, Optum Medical Care has grown to over 500 physicians and health experts representing 40 different medical specialties with major campuses throughout Westchester, Putnam, Dutchess, Columbia, and Ulster counties. The Group is an independent clinical affiliate of the internationally recognized Massachusetts General Hospital. Optum Medical Care has on – site laboratory and radiology services, as well as endoscopy suites and infusion suites, rendering comprehensive care in one convenient location. Our commitment to quality is demonstrated by the four basic principles of Optum Medical Care are to have the highest quality; physicians, diagnostic technology, state – of – the – art information technology, superior patient satisfaction and service.

The group has always maintained a firm commitment to each of our patients . . . to provide high quality medical and surgical care in a warm, friendly setting, and in a caring manner. Each and every member of our professional and support staff is dedicated to this ideal – physicians, nurses, technicians and support personnel.

The Radiology Clerical Supervisor oversees daily operations of the Radiology Clerical team and provides support in all operational and clerical aspects of the clerical team. The position provides leadership to clerical staff assigned radiology locations; exhibits leadership in RIS application. Assist radiologists and interdepartmental physicians in all aspects of radiology operations.

This position is full time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00 AM – 6:00 PM EST. Our office is located at 185 Route 312, Brewster, NY.

We offer 3 months of paid on-the-job training. The hours of training will be 9:00 AM – 6:00 PM EST and the first few weeks will be 8:00 AM – 5:00 PM EST.

 

Primary Responsibilities:

• Oversee the day to day of radiology clerical team
• Assist manager with recruitment, onboarding, and training processes 
• Assign tasks to clerical staff based on workload and priorities 
• Monitor individual performance of clerical staff providing feedback 
• Analyze, initiate, and enact systems to fully maximize department resources to best serve patients
• Report issues and inconsistencies to Administrative Director when appropriate
• Schedule staff meetings and trainings as needed
• Generate reports on key metrics such a productivity, error rates and worklow distribution 
• Develop employee goals and action plans
• Assist in the development of new systems to improve service
• Work closely with Admin Operations Manager to implement protocols and consistently maintain clear direction to clerical staff within the radiology department
• Communicate consistently to all staff (clinical / clerical) the service mission of Optum Medical P.C.
• Independently resolve issues and coordinate appropriate departmental resources (clerical / clinical) relating to interoffice communications, protocols and overall workflow
• Work closely with Clinical Managers in all modalities and locations to resolve daily operational issues
• Prepare weekly departmental payroll (eTime), vacations, report inconsistencies
• Maintain strictest confidentiality in all aspects
• Perform other related duties assigned as necessary

Core customers and key relationships:

• Patients
• Patients Families and Friends
• Physicians and Other Medical Staff 
• External Medical Partners

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of healthcare customer service
• Knowledge of medical scheduling software 
• Knowledge of all radiology workflow including physician radiology orders
• Ability to travel up to 10% of the time to local healthcare facilities 
• Ability to work onsite at 185 Route 312, Brewster, NY
• Ability to work any of our 8-hour shift schedules during our normal business hours of 9:00 AM – 6:00 PM EST from Monday – Friday

 

Preferred Qualifications:

• 1+ years of experience with working in a leadership role with administrative expertise

 

Soft Skills:

• Ability to communicate clearly and effectively to all staff, Optum Medical P.C. managers, coordinators, as well as administration and physicians
• Ability to delegate task appropriately 
• Excellent organizational skills and ability to function independently while making appropriate operational decisions as needed
• Ability to creatively focus on concrete scheduling solutions in a busy often high stress environment
• Maintain a well – organized “thinking” approach and apply to all aspects of scheduling and clerical personnel issues

 

New York Residents Only: The hourly range for this role is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

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