Retention Specialist – El Segundo, CA

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

We are actively recruiting a Retention Specialist to join our Network Development team. This individual will be responsible for driving all membership pull through activities associated with new affiliate growth contracts, including coordination with health plans, physician offices and internal teams. The Manager will join a growing team of high impact, high motivation individuals, and is expected to manage multiple work streams while proactively and effectively communicating across internal and external stakeholders.   

 

If you are located in El Segundo, CA, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.

 

Primary Responsibilities:

• Communication hub for all membership driving activities for new primary care provider contracts
• Form relationships with provider office staff, health plans, operations, marketing, and other internal teams
• Coordination of calendar for all membership related activities, both internal and with health plans
• Health plan engagement, notification and auditing
• Collaboration with outreach teams on calls to potential members to explain continuity of care options
• Education of physician office staff on how to inform and retain their members
• Coordination with brokers to educate patients on Health plan products
• Creation of reports translating membership pull through into ROI analyses for contracts
• Preparation of executive communication to support Network Development processes

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of healthcare experience, knowledge of Southern California managed care environment preferred
• Knowledge of managed care industry and regulatory environment
• Solid sales, communication and project management skills
• High energy and demonstrated ability to thrive in a very fast-paced environment with multiple stakeholders

 

Preferred Qualifications:

• Bachelor’s degree 
• 2+ years of experience working with Health Plan’s & FMO’s agencies 
• 2+ years of experience working with Availity, Microsoft excel, PowerPoint and Word 
• 1+ years of experience transitions membership 

Knowledge, skills, and abilities:

• Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer
• Uses, protects, and discloses DMG patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Self-starter with ability to think and work independently and problem solve
• Solid communicator and relationship builder
• Proficient in Microsoft Excel, PowerPoint, and Word
• Ability to use Calendar Management Program

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

 

California Residents Only: The hourly range for this role is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

 

 

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

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