Refill Authorization Representative – Remote in Everett, WA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

The Refill Authorization Representative is responsible for reviewing and processing prescription refill requests in a centralized environment serving multiple Primary Care providers. Acting as a key liaison between patients, providers, and pharmacies, this role ensures that refill requests are handled promptly and accurately, maintaining high levels of customer service and patient satisfaction.

Location: Remote in Everett, WA. Onsite training required in Everett. 

Schedule: Tuesday-Friday, 8am-5pm, Saturday 7am-3:30pm PST. Schedule is subject to change based on business need.

If you reside near Everett, WA, you will enjoy the flexibility to telecommute as you take on some tough challenges. 

Primary Responsibilities:

• Process Prescription Refills
  • Review, prepare, and submit medication refill requests to providers for approval, following established protocols
  • Accurately enter patient and prescription information into the Electronic Health Record (EHR) system
• Patient & Provider Communication
  • Respond to patient inquiries both verbally and in writing regarding refill status, dosage instructions, and general medication-related questions within the scope of the role
  • Communicate patient needs and concerns to providers or nursing staff, both verbally and in writing, to ensure timely resolution of refill-related issues
• Coordination & Collaboration
  • Serve as a central point of contact for physicians, nurses, and pharmacies, maintaining open lines of communication regarding patient refills
  • Collaborate with clinical staff to clarify prescriptions, confirm dosages, or address any potential medication conflicts
• Documentation & Compliance
  • Maintain accurate and timely documentation in the EHR, adhering to clinic policies and HIPAA regulations
  • Protect patient privacy by safeguarding sensitive information and following confidentiality guidelines
  • Complete annual compliance training
• Customer Service & Core Values
  • Provide professional, courteous, and empathetic support to patients, even under high-volume or challenging circumstances
  • Foster a positive and respectful work environment, demonstrating dependability through consistent attendance and punctuality
• Attend department and organization-wide training sessions as required
• Perform other duties as assigned to support departmental operations

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• Active Pharmacy Technician License OR Medical Assistant – Certified credential (as applicable for the state/region)
• 1+ years of customer service experience

Preferred Qualifications:

• Successful completion of a state-approved Medical Assistant or Pharmacy Technician program
• 2+ years of related healthcare experience (clinic, hospital, or call center)
• EMR experience

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

The salary range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

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