Senior Workforce Planning Analyst

Senior Workforce Planning Analyst – Dublin/Letterkenny, Hybrid

Optum is a global organisation that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

About the Role:

As a Fortune 5 business, we’re one of the world’s leading healthcare companies. There are no limits here on the resources you’ll have or the challenges you’ll encounter.

We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we’re on the constant lookout for fresh talent to join our expanding teams. healthcare system works better for everyone.

As a Senior Workforce Planning Analyst, you will be a key member of the Capacity Planning team and will be part of organization’s mission of helping people live healthier lives. You will be challenged to analyse, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data, optimising resources and presenting recommendations for business solutions.

Primary Roles & Responsibilities of a Senior Workforce Planning Analyst:

• Compile, analyse, review, forecast, and trend complex data
• Present analysis and interpretation for operational and business review and planning
• Support short and long term operational / strategic business activities through analysis
• Develop recommended business solutions through research and analysis of data and business process and implement when appropriate
• Support ad hoc operational/strategic business activities through analysis and reporting
• Review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time
• Perform other job-related work as assigned

Required Qualifications of a Senior Workforce Planning Analyst:

• Demonstrable work experience in Workforce Management or related field
• Prior experience in long and / or short-term capacity planning
• Strong experience in gathering, analyzing, and modelling data
• Previous experience researching conflicting and / or inaccurate data
• Intermediate level of proficiency with PC-based software programs (Excel, Access, PowerPoint) and automated database management systems (SQL)

Preferred Qualifications of a Senior Workforce Planning Analyst:

• Bachelor’s degree in business, Economics, Finance, Mathematics or a related field
• Experience with Workforce Management (WFM) software
• Intermediate proficiency in SQL, Alteryx and Tableau
• Experience in the Financial Service/Insurance/Healthcare industry
• Strong analytical and critical thinking skills to identify trends and influence business decisions
• Excellent oral and written communication skills
• Excellent problem-solving skills

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2024 UnitedHealth Group. All rights reserved.

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