Case Manager RN – Minnetonka, MN

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

The Registered Nurse (RN), Case Manager works in conjunction with primary care providers and support staff who provide healthcare solutions and clinical excellence to patients through in-person and virtual health primary care services. The RN Case Manager will work independently while also supporting two full-service primary care clinics

Location: 9700 Health Care Ln, Minnetonka, MN 55343

Schedule: Monday – Friday, 6:45 a.m. to 3:15 p.m. CST

Division: Optum On-Site

Primary Responsibilities:

• Patient Care Responsibilities:
  • Assess, screen, triage and perform treatment ordered for patients
  • Conducts independent encounters including biometric screenings, vaccines, health coaching, nurse-level visits, and triage
  • Cross trained in coverage of on-site clinic front desk, welcoming patients, checking-in and answering phone as needed
  • Complete detailed and comprehensive data collection upon clinical intake, including appropriate evaluation of chief complaint, medication Hx, PMH, allergies, social Hx, etc.
  • Review charts and records for completeness
  • Accommodate the patient’s needs, preferences, and potential cultural, social, physical, cognitive, and linguistic and communication barriers to technology use
  • Manage requests and referrals, providing efficient follow up with the patient, pharmacy, or other entity, as needed
  • Prepares drug refill, lab order, and imaging order requests for review by the provider as directed by department protocols and established standing orders
  • Support coordination of the daily patient care flow, assisting and participating in all aspects of patient care for all patients within the center
  • Provide patient education at appointments including anticipatory guidance, information about chronic care, disease prevention and the promotion of health maintenance
  • Complete and/or track clinical orders and results daily
  • Assist the provider with calling patients and informing them of normal lab and imaging results reviewed by the provider
  • Proper, concise and complete documentation in EMR, other computer-based applications, and/or paper-based forms for all assessments and procedures  
  • Provide clinical oversight and guidance for unlicensed assistive personnel
  • Comply with OSHA and HIPAA requirements, and follow policies and procedures as outlined by MedExpress
  • Other duties as assigned such as new models of care, new types of procedures, use of new technology, etc.
• Learning, Ongoing Education, and Licensure:
  • RN licensure in MN and obtain in additional states as needed
  • Maintain clinical skills and competency for all procedures and participate in training and mentoring of other clinical staff members
  • Completes clinical competency evaluation/review as determined by leadership
  • Maintain technical skills and apply new knowledge to position according to clinic policy
  • Maintain knowledge of Medical Terminology and standards of nursing care  
  • Maintain knowledge of common safety hazards and precautions to establish a safe work environment
  • Read and keep up-to-date on all department communications
  • Complete all assigned training
  • Documentation of competency is required for all role appropriate procedures, in addition to State specific licensure or certification as applicable

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Graduate of an accredited School of Nursing with current and unrestricted RN licensure
• Maintain CEU/CNE’s as applicable for licensure
• 2+ years dedicated nursing experience in primary care or urgent; emergency; ICU
• Knowledge of computerized information systems used in business applications and clinical management systems (EMR)
• Proven ability to perform duties in accordance with the customary rules of ethics and conduct of the applicable State Board of Nursing and other such regulating bodies
• Proven solid commitment to customer service and excellence in healthcare
• Proven ability to communicate effectively both orally and in writing
• Demonstrated contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, and Friendly
• Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs
• Proven ability to utilize genuine and positive communication to make each customer feel informed, understood, and special
• Proven effective team member who contributes valuable ideas and feedback and can be counted on to meet commitments
• Proven ability to keep up in the Optum environment by facing tasks and challenges with energy and passion
• Proven ability to pursue activities with focus and drive, defines work in terms of success, and can be counted on to complete goals
• Proven ability to adhere to standards of business conduct and compliance

Preferred Qualifications:

• Experience with Athena EMR
• Primary care nursing experience 
• Proven ability to effectively manage multiple, competing priorities
• Proven ability to work independently and efficiently as part of a fast paced, high performing team
• Proven flexibility to adapt to a continuously evolving work environment

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.   

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.