Behavioral Clinical Program Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum, the fastest growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernizing the health care system and improving the lives of people and communities.

Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.

As the Dedicated Clinical Consultant, you will provide professional services to a dedicated customer, specific training, and support for a wellbeing advocacy program. You will have varied responsibilities which will include training, mentoring, and ongoing support for advocates.

Primary Responsibilities:

• Conduct and lead training services for managers and employees
• Participate in monthly support meetings, support for advocates, and other customer meetings as required
• Work cross-functionally with global EWS teams to deliver a unique support service for a dedicated customer
• Follow internal ethical and regulatory privacy policies such as HIPAA, maintain confidentiality
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Master level degree in psychology
• Accreditation to recognized counselling and/or psychotherapy governing body as per local laws 
• High level of proficiency with technology and general computer usage – including Microsoft Office and Teams
• Proven solid written and verbal communication skills

Preferred Qualifications:

• Experience in settings such as EAP, managed care, private or public clinics, with emphasis on mental health, chemical dependency, and workplace issues. Training in EAP, workplace and organizational dynamics desired
• Proven solid interpersonal skills required and the ability to work effectively among different levels of management and personnel
• Proven solid organizational skills with the ability to manage stressful situations and multiple competing priorities
• Proven ability to prioritize workload

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.