Sr. Software Engineer – ServiceNow's Customer Service Management – CSM – Strategic Portfolio Management – SPM

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

We’re seeking a ServiceNow Application Developer to join our team in support of a mission critical application serving OptumRx. In this role, you’ll work in a fast-paced Agile environment enhancing and supporting a ServiceNow instance to meet the unique business needs of our users. Along the way you will learn new skills, develop an understanding of our PBM business and deliver value to our customers.

Primary Responsibilities:

• Collaborate in an agile environment to understand business needs, recommend solutions, participate in story refinement, and deliver on team commitments
• Design and develop new ServiceNow functionality to enhance custom applications
• Consistently apply coding patterns, best practices, and data driven approaches to enhance functionality
• Lead discussions to design and utilize relational database structures
• Interface with the ServiceNow vendor for all operational requests / issues / needs
• Continuously work toward simplification, automation, and innovation of enterprise ServiceNow instance 
• Participate in the daily scrum meetings and other related Agile ceremonies
• Proactively identify and communicate issues as they arise
• Provide operational support on a rotational basis
• Troubleshooting any reported problems
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist – CSM a plus
• 5+ years of experience with ServiceNow’s Customer Service Management (CSM) solution, Strategic Portfolio Management (SPM) a plus
• 5+ years of ServiceNow development experience in an enterprise environment including scripting, data management, service automation, service catalog, creating workflows, using ServiceNow APIs, designing/building out integrations, self-service and process automation, and application tool maintenance
• 3+ years of experience with agile scrum methodology
• Proven ability to develop and build effective partnerships and relationships, collaborating and influencing broadly and at multiple levels in the organization
• Proven ability to present technical information in a way that non-technical management and staff will understand
• Proven excellent communication skills – verbal and written
• Proven self-sufficient; able to work with minimal direction
• Proven solid analytical, problem solving and systems thinking abilities
• Demonstrated passion for and commitment to a consumer and client driven culture

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.

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