Print Service Level Owner – McKinley, NCR

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Service Level Management: Develop, implement, and manage Service Level Agreements (SLAs) for print services, ensuring alignment with business objectives and customer expectations
• Performance Monitoring: Track and analyze service performance metrics, identifying areas for improvement and ensuring compliance with established SLAs
• Stakeholder Communication: Act as the primary point of contact for internal and external stakeholders regarding print service performance, issues, and enhancements
• Process Improvement: Collaborate with cross-functional teams to optimize print processes, enhance service delivery, and reduce operational costs
• Reporting: Prepare and present regular reports on service performance, trends, and recommendations to management
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Graduate in BS-IT or similar
• Basic knowledge of network, server and printer troubleshooting
• Proficient use of Microsoft applications such as Word, Excel, PPT, etc.
• Proven ability to work within deadlines, cross functionally in a matrixed environment, and complete multiple tasks
• Proven team-oriented; Demonstrated excellence is supporting other team members with a positive attitude
• Ability to communicate in English
• Willing to work flexible hours especially on night shift

Preferred Qualification:

• Experience in Webjet Admin and Pharos
• Service Now experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.