Director Product Management

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

In healthcare, evolution doesn’t just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum. 

As the fastest growing part of the UnitedHealth Group family of businesses, we’re expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We’ll provide the investment, support, and resources to advance your career. You’ll provide the talent, ambition, and drive.

About the role

In healthcare, evolution doesn’t just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum. 
As the fastest growing part of the UnitedHealth Group family of businesses, we’re expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We’ll provide the investment, support, and resources to advance your career. You’ll provide the talent, ambition, and drive. 

Todays’ RCM is inherently complex due to opaque and payer-specific adjudication rules, incurring significant waste and inefficiency. Optum Insight is committed to delivering new technology and processes to improve the Revenue Cycle Management (RCM) workflow using advances in Gen AI and other state-of-the-art technology that would ultimately benefit all stakeholders involved in the healthcare ecosystem — payers, providers, and patients

As the Director of Product Management,  you have a unique opportunity to act as an entrepreneur within Optum Insight, taking ownership of 0 to 1 Product ideas and driving the definition, requirements, and then delivery of new healthcare products such as Real Time Settlement.  You will be responsible for OR contribute to the planning, execution, and delivery of a product which solves problems and delight customers. You are the Voice of the Customer and work backwards from a deep understanding of customers’ problems.  You will drive effective product discussions and distill clear requirements from large and diverse sets of customers, vendors, engineering team builders, and Optum/UHC internal partners. You need to be data driven and familiar with a wide array of analytical techniques.  You would perform or commission market research, usability studies, and create focus groups to identify best of breed benchmarks and solve customer problems .

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin office and telecommuting from a home-based office in a hybrid work model.

Primary Responsibilities of the Director, Product Management: 

• Customer evangelist.  Gain deep understanding of customer experience, business needs, and existing internal and/or competitive products relevant to the domain.  Stay connected to customer trends, needs, and pain points in healthcare. Collaborate with customer researchers to deliver customer insights that identify, and drive customer experience improvements
•        Develop product concepts: Identify product gaps and generate new ideas; identify customer needs, pain points, use cases, trends, and related services to help build a roadmap of studies to evaluate and improve customer experience, improve market share, and drive growth
•        Develop product roadmaps: Translate product vision and strategy into detailed requirement documents and prototypes
•        Define product strategies: Identify risks and create product roadmaps for consistent messaging across teams
•        Lead end-to-end product lifecycle: Design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience. Own the full product development lifecycle, including scoping, design, data collection and analysis, and present a comprehensive written narrative of insights and recommendations to senior leaders to drive improvements.
•        Product delivery & execution: Responsible for working with different stakeholders across product, engineering, and research to take the product from ideation to production. 
•        Collaborate with stakeholders: Work with internal stakeholders (e.g., research, clinical, marketing, software development engineers) to execute the product vision and work cross-functionally with peers/colleagues globally to support training, best practices, and shared opportunities.
•        Manage ambiguity: Able to work in a complex, matrixed environment.  Independently take steps necessary to understand complex businesses, customer needs, and technologies and across a variety of customer personas and product categories to define the product
•        Data driven decisions:  Business analysis, including financial and data modeling – market segment analysis, business case, forecasting; continuously evaluate metrics to ensure all activities are in line with overall product strategy
•        Invent and simplify methodologies: Plan, design, and develop a portfolio of methodologies, tools, and systems for data collection and data analysis. Continuously innovate and improve processes to optimize efficiencies.
•        Go To Market & Pricing: Work with different stakeholders to identify the right GTM strategy for your product. Define the pricing strategy for your product. 

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.

Required Qualifications of the Director, Product Management: 

• Bachelor’s degree in a technical field or equivalent practical experience
• Proven Product Management experience with managing successful product definition, product execution, market analysis, business case development, prototyping, launch, go-to-market strategy, and post-launch roadmap
• Previous proven experience  working backwards from the customer problem or opportunity identify customer needs, pain points, use cases, trends, and related services to help build a product roadmap
• Experience with end-to-end product delivery, including feature delivery and tradeoffs (prioritization)  and contributing to engineering & technology strategy discussions
• Experience working with cross-functional teams (e.g., research, engineering, UI/UX, Program Management, etc.)       

Preferred Qualifications of the Director, Product Management: 

• Master’s degree or Doctorate in a Business, Healthcare, Computer Science, Engineering, Mathematics field or equivalent practical experience
• Healthcare experience 
• AI/ML experience
• Experience dealing with ambiguous complex products and technologies. Ability to independently take steps to define customer use cases across a variety of customer personas and product categories to produce meaningful insights
• Demonstrated experience in product management or related disciplines within the Health Care domain
• Demonstratable experience in product management in technology, such as provider / payer technology, cloud computing, data science, and applied machine learning
• Excellent interpersonal skills with experience working with and influencing executive level leaders
• High energy, self-managed, self-starter; thrives in a constantly changing, ambiguous environment

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved.

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