Medical Assistant – Appleton, WI

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Sherman Counseling, one of Wisconsin’s leading counseling centers and part of the Optum family of businesses, is seeking a Medical Assistant to join our team in Appleton, WI. Our experienced team of professionals offers a wide variety of comprehensive outpatient resources including cognitive behavioral therapy, marriage and family counseling, Brainspotting therapy, psychotherapy, group therapy; and individual counseling for children, teens, adults and seniors.

Our Medical Assistants perform various office and clinical duties to keep our healthcare practice running efficiently. They work directly with psychiatry staff to maintain patient records, triage all calls to our psychiatry department, and record all patient requests for refills and concerns for physician review in our Electronic Health Record (EHR) systems. Our Medical Assistants collaborate with prescribers and clinicians to ensure documentation is completed according to standard work timelines. They also assist the clinic in daily operations including checking patients in and out, responding to messages, communicating with pharmacies and medical suppliers, and working with insurance companies for pre-authorizations and appeals as needed. Our Medical Assistants are also cross-trained to assist the receptionist with other front desk duties. 

This is a full-time position based on-site at W6152 Aerotech Drive in Appleton, WI and may include working at other local centers or from home. The schedule is Monday – Friday, 8am to 5pm. Candidates must reside within commuting distance of Appleton, WI. 

Primary Responsibilities:

• Demonstrate regard for the dignity and respect of all patients
• Maintain confidentiality when interacting with patients, families, personnel, and the public
• Maintain a positive public relations image with peers, patients, and visitors by presenting a positive, helpful attitude
• Gather data relevant to the patient’s age group and individual needs
• Obtain and record: vital signs, weight, medication profile, allergies, chief complaint, signature/initials where appropriate before appointment with Psychiatrist
• Receive and document telephone messages and record all requests in the EHR system for Physician follow-up
• Utilize photocopy and fax machine as needed for documentation and communication purposes
• Confirm scheduled appointments and follow up on missed appointments

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or equivalent (GED)
• Experience working with computers for professional communication, including Microsoft Excel and Outlook
• Live within commuting distance of Appleton, WI
• Willing and able to work Monday – Friday, 8am – 5pm at W6152 Aerotech Drive in Appleton, WI

Preferred Qualifications:

• Medical Assistant (MA) certification or ability to obtain within 90 days
• 3+ years of experience working in a medical office
• Experience interacting with insurance companies
• Experience using Athena RMS or other Electronic Health Record (EHR) systems
• Excellent demonstrated communication and interpersonal skills 

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.   

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.