Lead Technical Product Owner

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

About the Role:

At UnitedHealth Group and Optum, we want to make healthcare work better for everyone. This depends on hiring the best and brightest. With a thriving ecosystem of investment and innovation, our business in Ireland is constantly growing to support the healthcare needs of the future. 
Our teams are at the forefront of building and adapting the latest technologies to propel healthcare forward in a way that better serves everyone. With our hands at work across all aspects of health, we use the most advanced development tools, AI, data science and innovative approaches to make the healthcare system work better for everyone. 

Todays’ RCM is inherently complex due to opaque and payer-specific adjudication rules, incurring significant waste and inefficiency. Optum Insight is committed to delivering new technology and processes to improve the Revenue Cycle Management (RCM) workflow using advances in Gen AI and other state-of-the-art technology that would ultimately benefit all stakeholders involved in the healthcare ecosystem — payers, providers, and patients.

The Lead Technical Product Owner will lead the strategic direction, development, and ongoing management of technical products (as aligned to our prioritized business product roadmap and our Technology Roadmap), ensuring they align to business goals, fulfill market needs and stay ahead in the competitive landscape.

Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin and telecommuting from a home-based office in a hybrid work model. 

Key Responsibilities:

1.    Strategic Vision and Leadership:
o    Support Dir of Tech Product in the definition and communication to the tech product vision and roadmap.
o    Align tech product strategy with business objectives, customer needs and Tech Strategy.
o    Lead and motivate the technical product team, fostering an environment of collaboration and innovation.

2.    Product Management:
o    Manage the entire tech product lifecycle from design through launch and beyond.
o    Develop and prioritize a product backlog, ensuring alignment with business/customer requirements and business goals.
o    Work with tech teams, business users, and business partners to understand requirements
o    Write user stories and acceptance criteria
o    Manage feature and user story backlog (groom features and user stories, prioritize features and user stories)
o    Lead daily stand-up meeting
o    Lead SCRUM agile ceremonies for the team (story and feature acceptance, sprint planning, progress tracking, sprint retrospective)
o    Determine dependencies and negotiate solutions

3.    Technical Expertise:
o    Stay abreast of technological advancements and industry trends to inform product development.
o    Understand complex technical issues and facilitate problem-solving discussions.
o    Ensure the product adheres to technical, security, and regulatory standards.

4.    Data-Driven Decision Making:
o    Use data and analytics to inform product decisions and measure success.
o    Establish and track key performance indicators (KPIs) for the product.

5.    Stakeholder Engagement:
o    Act as the primary liaison between the Technology team and business stakeholders.
o    Gather and analyze feedback from stakeholders to inform product decisions.
o    Communicate progress and challenges to stakeholders at regular intervals.

6.    Agile and Process Improvement:
o    Champion Agile methodologies and continuous improvement within the tech product team.
o    Facilitate sprint planning, retrospectives, and daily stand-ups.
o    Monitor and report on product performance, using data to drive decisions.

7.    Risk Management and Quality Assurance:
o    Identify and mitigate risks throughout the product development process.
o    Ensure quality assurance processes are integrated into product development.
o    Oversee the resolution of technical and customer-facing issues.

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in. 

Required Qualifications:

•    Bachelor’s or Master’s degree in Computer Science, Business, or a related field.
•    Extensive experience in product management, preferably in a technical field.
•    Strong leadership skills and experience managing cross-functional teams.
•    Excellent communication, negotiation, and interpersonal skills.
•    Proficiency in Agile methodologies and product management tools.
•    Ability to analyze complex data and make informed decisions.
•    Understanding of software development processes and technologies.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2024 Optum Services (Ireland) Limited. All rights reserved.