Administrative Director – Remote

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The Administrative Director oversees the administrative and operational functions of the [brand]. The role includes strategic planning, managing daily operations and ensures that all centers run smoothly and efficiently, supporting both clinical staff and patients.  

The Administrative Director will manage a team of 12 or more individuals that are responsible for greeting and supporting check in and check out patients, consent and insurance eligibility verification, handling existing patient communications, managing internal referrals and ensuring work locations are presentable and welcoming. The Administrative Director will set team direction, resolve problems and provide guidance to members of own team.  

If you are located in EST Time Zone, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Managing Center Operations: Oversee the day-to-day administrative functions, create schedules and provide coverage as needed. Ensure daily, weekly and monthly metrics are met and facilitate remediation plans if targets are missed, in partnership with the Executive/Market Director
• Patient Visits: Ensures patients are completing all needed actions, reviewing each patient’s chart within 48 hours and ensures consents and insurance verification are complete
• Strategic Planning: Set team direction and adapt departmental plans and priorities. Collaborates with [brand] leadership to provide input in needed priorities to address business and operational challenges
• Staff Supervision: Hire, train, staff and supervise administrative staff, ensuring they adhere to office policies and procedures. Provide development, training and address performance management needs with timely feedback
• Communication: Fosters open communication and collaborative culture with regular team meetings and consistent team check ins
• Change Support: Champion change across the team with consistent communication, encourage feedback, celebrate success and address resistance. Become a subject matter expert within processes and systems changes to support clinical and admin teams
• Facility Management: Ensures all locations are welcoming, safe and adhere to brand guidelines. Work with administrative and clinical teams to address maintenance needs. Maintain and order office supplies and equipment as needed
• Compliance: Ensure all locations comply with healthcare regulations and standards
• Patient Interaction: Manage complaints and feedback; ensure patient inquiries are addressed quickly.  Helps problem solve and trouble shoot patient complaints to ensure high level patient satisfaction
• Enterprise Collaboration: Actively participate in Optum Behavioral Care (OBC) leader and team meetings; cascade communication to ensure team is informed of key initiatives or changes
• Clinical Coordination: Coordinate with clinical staff to ensure high-quality patient care and office operations

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of office experience, preferably in a mental health agency or similar setting
• 1+ years of experience managing a high-volume office or multiple offices  

Preferred Qualifications:

• Experience working with computers for professional communication and medical documentation – Excel, Outlook, Athena RMS (or other EHRs)
• Proven ability to work both independently and collaboratively with equal effectiveness

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.