Supervisor of Medical and Clinical Operations – Overnight and Evening – Los Angeles, CA

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

This position is full-time, Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:00 pm – 6:00 am with rotating on call weekend work . It may be necessary, given the business need, to work on weekends. Our office is located at California Hospital Medical Center, 1401 S Grand Ave Los Angeles, CA 90015. 

We offer 8 weeks of paid training. The hours during training will be 9:00 AM – 5:00 PM from Monday – Friday.

 

Primary Responsibilities:

• Responsible for emergency department registration staff 
• Have a working knowledge of computer applications
• Demonstrate, leadership and analytical thinking capability
• Requires working knowledge of insurance including Commercial Contracts, Managed Care, and Government Programs including Federal, State, and local agencies
• Have knowledge of basic medical terminology
• Organizes workflow to ensure accurate and timely team performance
• Supervises the work schedule, always ensuring adequate and appropriate coverage of all positions
• Selects, and delegates training and orientation of new staff
• Assigns staff responsibilities and evaluates performance
• Counsels’ employees on problem areas of registration and performance
• Works with staff to develop personal development plans, identify areas for improvement, and improve performance
• Performs interviews, performance appraisals, provides coaching and feedback to staff adhering to the policies and procedures of the admitting department
• Provides input for, and ensures staff compliance with, established organizational policies, objectives, safety, environmental and infection control standards
• Possesses knowledge and ability to leverage technology, optimize the utilization of internal resources and improve the quality of work and information flows
• Participates in administrative staff meetings and attends other meetings as assigned
• Attends, and sometimes leads departmental meetings and contributes with suggestions, ideas, and methods to improve quality of department / hospital operations
• Reviews operational reports, identifies opportunities and problems and makes recommendations for improving customer service, patient throughput and process flow
• Generates enthusiasm and commitment among employees; fosters and reinforces tan based results

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

 

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years of experience with working in a hospital patient registration department OR physician office setting
• 1 + years of supervisor / management OR team lead experience in healthcare
• Working knowledge of medical terminology
• Ability to work full time onsite in the emergency department at California Hospital Medical Center, 1401 S Grand Ave Los Angeles, CA 90015
• Ability to train for the first 8 weeks between the hours of 9:00 AM – 5:00 PM from Monday – Friday 
• Ability to work between the hours of 10:00 PM – 6:00 AM from Monday – Friday with rotating on call weekend work 

 

Preferred Qualifications:

• 2+ years of in ER Registration
• Bilingual fluency in English and any other language

 

The salary range for this role is $59,500 to $116,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.