Medical Assistant Community Center – Hybrid

$4,000 Sign-on Bonus for External Candidates

Optum AZ is seeking a Medical Assistant to join our team in Arizona. Optum is a clinician-led care organization that is changing the way clinicians work and live.
 

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.
 

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.
 

At Optum we offer competitive compensation packages which also include:

• Sign-On Bonus – $4000 after 30 days of employment 
• Overtime eligible at time and half
• Annual performance bonus potential
• Paid Time Off (PTO) which you start to accrue with your first pay period plus 9 Paid Holidays
• Career development and training for other roles you may be interested in  
• Medical Plan options, Dental, Vision, Life& AD&D Insurance within 30 days of hire
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts

As a Medical Assistant on this team, you are responsible for overseeing and participating in day-to-day clinical care of patients under remote supervision. This position assists in the care of the patient by calling patients to schedule appointments. This includes community centers, home and EPP visits, and approved results reporting. Additionally, may be responsible for performing screenings as well. Individuals in this function typically have certification. May also be responsible for overseeing and participating in day-to-day clinical support care of patients. They will be part of a market-wide team that manages clinical support items to minimize in-basket and task burden on our clinicians and improve one-call resolution for our patients including gift card inquiries.

Primary Responsibilities:

• Works on simple tasks using established procedures and protocols
• Basic tasks completed without review by others
• Supervision/guidance required for higher level tasks
• Monitor and manage assigned pool/work queues ensuring timely completion of necessary clinical support needs 
• Create and communicate TE’s/Messages across teams (e.g., central scheduling, clinical staff, providers) as necessary
• Translate communicated information into concise and accurate written documentation. Use approved “dotphrases” in accordance with job function/role. Document and send communications/messages in EHR/MyChart
• Send and receive tasks to provider office to assist patient with access to medical care
• Answers incoming calls from patients or healthcare related entities (number based on metrics) either directly or through warm transfer, resolving moderate to complex issues in a timely manner
• Assist with patient care related tasks related to scheduling relaying diagnostic results, “in-basket” management, by utilizing approved protocols and processes
• Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care, and concern with every internal and external customer
• Exhibit multitasking skills, utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines
• Attends required trainings/meeting (ex. Huddles) to stay current on policies and growth

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school graduate or GED
• Completion of a Medical Assistant program, or Military Medic program 
• 1+ years of experience in an ambulatory care setting
• Experienced with Microsoft Office Suite including Word, Outlook, Excel and Teams
• Dedicated workspace from home with access to high speed internet

Preferred Qualifications:

• Call Center experience
• Experience with Epic EMR/EHR System
• Bilingual – Spanish

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.