Senior Workforce Planning Analyst or Lead
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together
Primary Responsibilities:
- Analyze complex operational data and provide actionable insights on key metrics such as SLA, shrinkage, and capacity planning
- Partner with Sr. Workforce Planners to design workflows and ensure robust integration with existing systems.
- Help deliver advanced forecasting, trending, and operational analysis to support strategic and tactical decision-making
- Implementation of CI/CD processes using GitHub/Snowflake to streamline development workflows
- Design scalable, cloud-based solutions to enhance operational efficiency and support the organization’s cloud transformation
- Develop and maintain SSAS cubes to enable advanced analytics and decision support
- Partner with cross-functional teams to gather requirements, design data solutions, and manage expectations
- Provide training, documentation, and ongoing support to ensure users effectively utilize implemented systems and tools
- Collaborate with teammates to align data solutions with organizational goals
- Identify opportunities for process automation, optimization, and enhancement to improve data quality and accessibility
- Research and recommend best practices for data management, system workflows, and planning methodologies
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
- Extensive experience in data analysis, systems development, and workforce planning
- Proficiency in SQL (T-SQL, SnowSQL), cloud-based platforms (Azure, AWS, or GCP), and ETL tools (SSIS, Python, Azure Data Factory, etc.)
- Solid background in data warehousing, data modeling, and advanced analytics (e.g., Power BI, Tableau)
Preferred Qualifications:
- Bachelor’s degree in Computer Science, Data Science, Workforce Management, or a related field
- Experience with workforce management systems and related metrics
- Experience in large-scale cloud migrations and data pipeline optimization
- Knowledge of CI/CD pipelines and DevOps methodologies
- Familiarity with building and maintaining SSAS cubes for analytics
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.
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Additional Job Detail Information
Requisition Number 2270103
Business Segment Optum
Employee Status Regular
Travel No
Country: IN
Overtime Status Exempt
Schedule Full-time
Shift Day Job
Telecommuter Position No
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