Senior Manager Software Engineering

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Set clear goals in alignment with organization priorities
• Coach the team to meet performance objectives
• Work with performance issues as and when the need arises
• Raise the bar for the team by bringing in the right talent
• Maintain high levels of Employee engagement for respective teams
• Work with cross functional teams (possibly outside the portfolio) on enterprise initiatives – influencing without authority
• Clearly communicate and bring alignment
• Work with diverse set of teams – operations, product, Quality Management, etc. on enterprise initiatives from time to time
• Maintain accountability for the metrics for the capabilities/apps/platforms – System Performance (Availability, Page Load time, Stability), Productivity Improvement, Agile Maturity, Raw Error Rate, etc.
• Provide leadership during Outage, war room calls
• Deep dive into product incidents and come up with improvement plans to address the same
• Drive cloud native engineering practices in the team
• Work closely with product groups and influence technology direction for the product
• Own the capability/domain and drive improvement in business outcomes by partnering with various stakeholders (product, operations, marketing, etc.)
• Meet all enterprise obligations like time accounting, staff budget management, utilization, and productivity improvement
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience
• 12+ years of experience in building highly scalable internet facing applications
• 4+ years of practitioner experience on Agile/DevOps
• Experience utilizing hands-on engineering skills with the ability to debug products
• Experience engineering products/platforms of the cloud (moving apps to cloud or building cloud native application) (prefer cloud native)
• Solid experience utilizing Full stack development skills – C#, .Net, RDBMS/NoSQL, JavaScript (React or Angular)
• Solid experience utilizing collaboration and inter-personal skills with the ability to clearly communicate and work with stakeholders up the hierarchy, within the team and across the team
• Solid experience utilizing Cloud platforms like Azure, AWS or GCP (Azure preferred)
• Solid knowledge and understanding of production monitoring of apps/platforms including tools like Splunk/Dynatrace
• Solid knowledge and understanding of end-to-end web application deployment in a data center – Multi-DC deployment and API Gateway (including security management), Core vs DMZ deployment patterns
• Proven ability to manage a team of 8-10 engineers including Engineering Managers, Architects, Senior Engineers and College hires

Preferred Qualifications:

• Experience in US healthcare or retail domain
• Experience in analyst/customer facing Analytics and Reporting Platforms(OLAP)
• Experience in Data Science concepts and application of the same in building products
• Experience in Search/ConvAI and Streaming architecture
• Exposure to GenAI capabilities in improving engineering productivity and achieve speed to market for business features

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.