Senior Systems Management Specialist – National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

As the Senior Systems Management Analyst, you will be responsible for monitoring and operating computer and peripheral equipment: review, analyze, and modify programming systems including encoding, testing, debugging and installing for large-scale computer systems. Evaluate system specifications, input/output processes, and working parameters for hardware/software compatibility. Provide expertise in software systems programming, operating software applications, consulting on complex projects/existing applications, timely completion of scheduled jobs, and overall operating systems. Also includes overseeing environments’ health and facilitation of high severity incidents to improve the state of service availability and continuity. Develop processes and activities that focus on restoring service after an incident occurs. Document all hardware, application, facility, etc. problems and take corrective action as required.

Schedule: Monday-Friday, 3pm-12am CT or 4pm-1am CST. On-Call Rotation for holidays and weekends.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Monitoring Infrastructure, Apps and Jobs and validate overall environment health
• Acknowledge, validate, and correlate monitoring alert
• Proactively monitor and trend component/application/product performance and degradation
• Identify impact and prioritize incidents based on LHI definition and guidelines
• Initiate and facilitate High Priority Incident Management War Rooms
• Utilizing general knowledge of server, network, database, storage, web, and load balancing technologies to direct restoration efforts
• Provide Alert on, status of and explanations of High Priority incidents to IT team and business stakeholders
• Perform manual application testing to ensure systems are available and functioning
• Complete ‘check-out’ of all critical applications after change and incidents to identity possible business impact
• Initiate and Facilitate Proactive Problem Management
• Facilitate Reactive Problem Management
• Maintain Contact Info and On Call schedules for IT Staff
• Maintain TCC process and procedure documentation
• When applicable support/assist other IT Operations teams with tasks
• Analyzes and investigates

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

 Required Qualifications:

• High School Diploma / GED (or higher)
• 2+ years of IT experience
• 2+ years of experience with IT infrastructure (servers, network, database, storage, web applications, and load balancing technologies)
• 2+ years of experience with web, application, and data architectures
• US Citizen with ability to obtain a DOD Security Clearance
• Willing and able to obtain favorable adjudication following submission of Department of Defense eQuip Form SF86

Preferred Qualifications:

• Intermediate level of proficiency in Windows, Microsoft Office Suite, and Internet Explorer
• Intermediate level of proficiency with learning new tools and technologies
• Monitoring tools experience such as SolarWinds, Dynatrace, Pingdom, or similar
• National Career Readiness Certificate
• ITIL Certification
• IT Operations Experience (Infrastructure, Application or Operations Center)
• Incident and Problem Management experience
• Understanding of existing Optum Serve technology and business operations
• Detail and results-oriented, with ability to adhere to operational process and procedure

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

    

The salary range for this role is $23.70 to $46.35 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

    

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

    

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

    

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

    

    

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

    

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

    

    

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