Senior Epic Trainer – Remote in PST, MST or CST Time Zone

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

The Optum Health Networks Senior Trainer prepares and conducts training programs for the proper and efficient use of Epic and other Optum applications for implementations, upgrades, new hires, and mastery (ongoing) training.

 

Ideal candidates are self-starters with experience training clinical systems.  In this role you will need high emotional intelligence to maintain composure and navigate divergent goals and challenging situations. You need solid interpersonal communication skills to build positive relationships, use tact in sensitive situations; listen well to various points of view; relate well to others at all levels.

 

If you live in the PST, MST or CST time zones, you’ll enjoy the flexibility to work remotely * as you take on some tough challenges.

 

Primary Responsibilities:

• Train Epic applications for new hires, learners participating in Epic Thrive session, and during bi-annual Epic upgrades
• Train In-Person and virtual classes
• Lead coordination of training scheduling process
• Monitor and respond to training service ticket requests
• Support training team in box incoming requests
• Utilize LMS to facilitate training sessions, take attendance, make learner adjustments based on needs, loading of training content, loading of schedules, and loading of learners
• Participate in Upgrade and Merger and Acquisition projects
• Travel to training sites as required
• Serve as training resource for clinical and operations staff
• Prepare, manage and maintain training classroom(s)
• Performs additional duties as assigned
• Train other applications as required

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of Epic training experience in a provider practice setting and/or equivalent EHR/provider practice related training experience
• Experience with clinical systems, Microsoft Outlook, Word, and Excel
• Knowledge of Adult Learning Styles
• Proven ability to work in a high-performing, fast-paced, collaborative environment with limited supervision
• Proven to be a quick learner, willing to tackle new opportunities and challenges
• Demonstrated solid interpersonal, communication and organizational skills
• Ability to work a flexible work schedule and travel both locally and non-locally to off-site provider locations as needed
• May require occasional weekend and evening work

 

Soft Skills:

• Engaging Facilitator – facilitates large, small, virtual, and one-on-one training sessions in a structured manner; can manage group dynamics
• Self-starter with ability to take direction
• Excellent multi-tasking skills
• Solid interpersonal communication skills, builds positive relationships, uses tact in sensitive situations; listens well to various points of view; relates well to others at all levels
• Effective written and oral communication skills necessary to foster team collaboration
• Promotes a positive and productive work environment by acting responsibly, satisfactorily performing job responsibilities, being professional, courteous and respectful toward fellow employees, physicians and patients
• Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor
• Supports others with complex problems related to training operations
• Pivots quickly with minimal lead time, oversight, implements effectively
• Identifies areas for performance improvement
• Develops innovative approaches
• Expanded scope of training coordination
• Serve as a leader and mentor
• Demonstrates solid coaching and performance skills with learners
• Ability to dynamically facilitate content and engaging classroom management skills
• Adapts to learner needs seamlessly

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

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