Referral Clerk – Corvallis, OR

Explore opportunities at The Corvallis Clinic, part of the Optum family of businesses. For more than 75 years, our multi-specialty group has been committed to delivering exceptional care to our patients and fulfilling careers to our team members. As a leading clinic in Oregon’s mid-Willamette Valley, we serve more than a quarter-million people with offices in Corvallis, Albany and Philomath. Join a team that empowers you from the start and values work-life balance, teamwork and trust. We offer comprehensive benefits and competitive pay. Elevate your career with us and discover the meaning behind Caring. Connecting. Growing together.

The Referral Clerk coordinates and facilitates the process of internal and external referrals. This includes interaction with patients, physicians, referral providers, and health plans.

This position is full time, Monday – Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 AM – 5:00 PM. It may be necessary, given the business need, to work occasional overtime. Our office is located at 3680 NW Samaritan Drive, Corvallis, OR.

This will be paid on-the-job training and the hours during training will be 8:00 AM – 5:00 PM PST from Monday – Friday.

 

Principal Responsibilities:

• Will participate and maintain a culture within The Corvallis Clinic consistent with the content outlined in the Service and Behavioral Standards document; To this end, employee will be expected to read, have familiarity, and embrace the principles contained within
• Prepares referral information received from physicians
• Reviews referral and pre – authorization / registration information for appropriateness of referral
• Verifies accuracy of referral request or service record and modify patient information as required
• Responds to inquiries from providers, patients and staff regarding referrals and registration
• Verifies Workers Compensation documents for completeness and submit all required documentation per WC protocols
• Obtains Insurance authorization and schedule Injection series appointments
• Provides back – up for the department Surgical Scheduler as applicable per department
• Contacts patients prior to scheduled surgeries:
  • Ensures all pre – operative tests have been completed and results are posted in patient chart
  • Ensures all pre – operative instructions are clear and address or direct patient questions to the appropriate person
• Retrieves surgical reports and dictation from hospital utilizing Epic system for physician review and inclusion in patient’s electronic medical record
• Manages portal requests
• Manages all doctors’ schedules (block when provider is out, moves patients who need to be moved, makes sure that the template is followed, maintains waitlists)
• Manages hold documents in Athena

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent years of experience
• Must be 18 years of age OR older
• 1+ years of experience in a medical office, front desk position with referral experience
• Knowledge of medical terminology
• Knowledge of managed care benefits
• Computer input skills and word – processing skills
• Verbal and written communication skills
• Organizational and prioritization skills
• Ability to work any of our shift schedules during our normal business hours of 8:00 AM – 5:00 PM. It may be necessary, given the business need, to work occasional overtime.

 

Soft Skills:

• Ability to work compatibly with the public and other staff members
• Ability to assess and evaluate medical information

 

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

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