L2 Service Desk Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

Primary Responsibilities:

• Answering support calls and working with fellow support team members and internal software development groups to identify and resolve problems
• Diagnosing software and hardware malfunctions as well as troubleshooting network problems relating to the system
• Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests
• Providing remote software support and analysis to customers
• Perform scheduled preventative maintenance and systems administration functions at customer facilities
• Following up on support issues proactively to provide timely updates and resolutions to customers
• Maintaining a highly professional and customer centric focus
• Contribute to a fast-paced and highly collaborative team-based work environment
• Continually seeking opportunities to increase customer satisfaction and deepen customer relationships
• Provide On Call Support on a rotational basis
• Participate in various projects
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor of Computer Science, Engineering or Computer Technology background
• 2+ years of experience in a software technical support environment; candiates with exceptional customer service and technical skills are welcome to apply
• Computer technology background and experience with the maintenance, troubleshooting, and support of mission-critical hardware and software systems

Preferred Qualification:

• Experience supporting systems in a clinical (Medical) environment using DICOM and HL7

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.