Principal Service Designer – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

 

The Principal Service Designer leads service design for the Mental Health Studio, driving co-creation of journey-driven recommendations that inform our omnichannel products and services. They will be responsible for analyzing, visualizing, and solving for the digital, telephonic, and in-person mental health journeys for specific populations. Reporting to the director of the Mental Health Studio, this person will collaborate daily with a small, cross-functional consumer experience team to drive the creation or improvement of mental health programs and services across the enterprise.

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

 

Primary Responsibilities: 

• Partners with research teams to analyze complex omnichannel experiences (digital, telephonic, in-person) from multiple perspectives (patients, providers, etc.)
• Visualizes the mental health journey of specific populations using journey maps, service blueprints, or other storytelling devices
• Plans and facilitates workshops with partners, stakeholders, and members of the target population
• Identifies journey-driven opportunities for improvement or new products
• Create and deliver engaging, interactive presentations to bring stakeholders into the work

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

• 7+ years of experience in service design, design strategy, human-centered design or design thinking tools and methods
• 7+ years of experience in creating and leading interactive workshops with a variety of stakeholders, including product, design, tech, clinicians, and executive leadership
• Experience conducting primary research and partnering with data and analytics teams to generate actionable insights
• Proficiency in designing for both digital and non-digital experiences, ideally in healthcare or mental health settings
• Ability to share a work sample or portfolio

 

Preferred Qualifications

• Experience working in iterative, agile environments
• Experience bringing others from different fields along on their process

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

 

The salary range for this role is $106,800 to $194,200 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.   

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.