Optum Insight Provider Market President – Northeast Region

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Provider Market President leads the Optum Insight business for the Northeast market region of the U.S. This regional leader is engaged with clients, leads the client management teams and is charged with developing and executing on strategic and commercial plans to achieve above market growth in delivering [market] solutions to our customers. The regional leader is accountable for financial and customer outcomes. This executive will have direct accountability for the profitable growth and deployment of the overall [market] portfolio across this region working directly with customers and internal and external partners to deliver on customer commitments. The Market President will work with team members across Optum Insight, Optum Health, Optum Rx and UnitedHealthcare to align on customer plans and priorities. 

The Market President is accountable for the P&L – driving financial management, growth and efficiency efforts across the region. You will engage matrixed teams in support of the regional objectives for revenue, earnings, growth and client satisfaction. This includes engaging with sales, operations, product, and technology teams, as well as other groups at the Optum level required to deliver upon our aggressive growth and innovation objectives. 

Attainment of these business objectives will be achieved through leadership competencies and practices including operational excellence, being the voice of the market, the ability to scale the business, lead in a matrix environment and drive growth by collaborating across other divisions within UnitedHealth Group. The successful candidate must be passionate about client excellence and delivery, creating new markets, and discovering new business opportunities. This leader must be exceptional at working in a fast-paced environment and display stellar executive presence with C-Suite executives.

This role requires an individual who understands how to get things done through influence. The Market President will have strong critical thinking skills, demonstrated success in driving complex strategies, outstanding cross-group organizational skills and agility, and highly effective communication skills (verbal and written). Additionally, the Market President should have an established record of having run a large P&L, including operations, product innovation, and revenue & profitability growth.  

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Managing and growing a large P&L (approximately $1B to $2B)
• Leadership accountability for an organization of client-focused associates
• Driving outcomes with matrixed, internal stakeholders to ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies
• Influencing external customers at the VP & C-Suite level as a trusted executive partner
• Championing market intimacy by driving organizational accountability to market needs, product requirements, competitive information and other knowledge essential for our business
• Developing and executing business growth and remediation plans aligned with short- and long-term organizational strategies
• Understanding the future and current state of the industry to provide strategic oversight to Product, Operations and service delivery teams based upon customer needs
• Driving accountability in the organization to deliver strategies and tactics that positively impact key drivers, such as price, risk profile, utilization, activation, attrition, and revenue, to ensure P&L and market share goals are achieved.
• Delivering executive-level communication to key Optum executives regarding market strategy and business performance
• Exceeding OKRs, MBOs, SLAs and operating targets
• Delivering exceptional customer Net Promotor Score (NPS) results
• Driving exceptional Employee Experience and Manager Effectiveness results
• Building for the future by overseeing talent plans and strategies to attract, motivate and retain a diverse, qualified, and engaged team
• Fostering a success-oriented, accountable environment
• Effectively representing Our United Culture and demonstrating UHG values internally and externally

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 15 + years of progressive leadership roles in the Health Care, Advanced Analytics or Financial industries with a proven record of leading growth programs and delivering measurable results
• 10+ years of experience of progressive general management with large P&L responsibility (up to $1B) in a growth-oriented, client-focused organization managing multi-million-dollar budgets that include sales/bookings targets, revenue targets, client satisfaction targets, and expense targets
• 5+ years in managed services, including delivery and operations
• Experience in driving deep, productive relationships with C-Suite and senior client executives and Board of Directors (external)
• Demonstrated success building and evolving relationships with C-suite and matrixed stakeholders (internal)
• History of leading, influencing and managing a large, global, matrixed workforce with successful people and team leadership experience – motivating, mentoring, and developing talent
• Track record of success driving major initiatives across highly complex and matrixed organizations
• Experience in Mergers & Acquisitions, strategic partnerships and other business development strategies
• Demonstrated visionary thinking and ability to translate business strategies that create or sustain competitive advantage
• Proven ability to analyze complex market opportunities and develop creative solutions to a wide variety of unique market problems
• Demonstrated track record of active collaboration, engagement, oversight and strategy development of key growth opportunities
• Strong strategic planning, analytics, and problem-solving skills
• Proven ability to build credibility and gain the respect and confidence of clients and internal partners
• Proven application of change management methodologies
• Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
• Proven leadership skills with Employee Experience and Manager Effectiveness indices
• Willing and able to travel 50% of the time on a sustained basis

Preferred Qualifications:

• Advanced degree
• Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets)
• Experience working across UHG, Optum and UnitedHealthcare lines of businesses
• Direct experience working with product and technology teams

Leadership Competencies:

• Strategic thinker, capable of providing clear, balanced advice/counsel on a broad range of complex management, product and go to market issues
• Thrives and quickly adapts to change, leading others through change in a dynamic, fast-paced industry and work environment
• Results-oriented style with a high degree of analytical ability and proven critical thinking skills
• Demonstrated ability to influence executive leadership on complex business topics
• Maintain confidentiality and discretion (situational awareness, high emotional intelligence)
• Large capacity for work and able to juggle multiple issues/items while maintaining thoughtful consideration with each of those issues/items, delegate work to appropriate staff where necessary
• Effectively builds strong relationships and partnerships within and outside of the company
• Ability to communicate effectively at all levels of the organization
• Ability to foster a cooperative work environment and deal proactively and productively with conflict
• Ability to manage a senior leadership team, recruit and retain top talent, build consensus, and rally members to achieve results
• Engaged with the broader organization and able to gain insights through relationships with front-line employees

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.