Supervisor Collections RCM

• Accurate and timely documentation of claims data
• Ensure accurate and timely delivery of data to Team Liaison
• Ensure that performance metrics are achieved and building and maintaining an effective Team environment within the Network Intelligence group
• Build and maintain effective relationships with internal customers (i.e. Team Liaison, US Team Leads/Supervisors, Managers and Directors etc.)
• Coordinate with the Team to identify process improvement opportunities
• Monitor, measure and report Team performance metrics and implement Team incentive programs
• Deliver/facilitate training (both new and ongoing)
• Partner with leadership to promote department revenue and business objectives
• Provide feedback to management on individual and group training results
• Review and update training materials as needed
• Routinely analyze quality results to report error trends
• Identify root causes of errors and opportunities for defect reduction
• Analyze and develop overall improvement plans (department and individual)
• Administrative responsibilities as assigned
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor Degree
• 5+ years of collections experience in other aspect of RCM (Infusion, Patient collections, Ambulatory, Professional claims). Hospital Billing experience in Optum
• 3+ years of experience in AR Follow up and Denial Management
• 2+ years experience in Team Handling (Min Span of 15 people)
• Hands on experience in US Healthcare Revenue Cycle Management – AR Calling and Denial Management.
• US Healthcare – Provider experience
• Should have capability to handle onshore customers individually
• Proven excellent Interpersonal skills
• Solid Proficiency in MS Office
• Sound Reporting/ MIS Skills
• Exposure to all the facets of Operation Management
• Exposure to people management, Performance Management and Client Management
• Should be from US Healthcare industry
• Open to Night Shifts and work on Indian Holidays

Preferred Qualifications:

• Six Sigma Knowledge / Certified/ Trained
• Transition Experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.