Clinical Program Consultant

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

The successful candidate will be responsible for collaborating directly with Executive Leadership in a matrixed organization including but not limited to Product, Operations, and Technology teams to develop and execute comprehensive programs and services within a clinical operation. This position will involve strategic management and leadership of work-stream(s) dedicated to coordinating the design and implementation of new product offerings. 

Key responsibilities of this role include developing and implementing all operational business requirements, including technology needs, to ensure optimal operational design. The candidate will play a crucial role in co-designing criteria for member identification, assessing staffing impacts, while also evaluating, designing, and implementing process, training, and quality/performance evaluations for agents. Maintaining accountability for program artifacts such as use cases, charters, project plans, status reports, financial assessments, and staffing analyses will be a key aspect of this position. 

Overall, we are seeking self-driven leader with exceptional critical thinking and problem-solving abilities to drive the successful implementation of products and services within our operation. 

Primary Responsibilities:

• Works directly with Senior Leadership within Product, Operations and Technology to design and implement programs/services across a clinical operation
• Drive the deployment of programs within the operation and can expand to end-to-end oversight of the deployment
• Strategically balances clinical & business priorities to make recommendations on the solution and timing of the implementation
• Consults with Senior Leadership across business stakeholders to review and provide recommendations for future development
• Develops and implements strategy for global communication, program artifacts and coordination of training for the new initiatives
• Design and implement solutions leveraging fact-based rationale, incorporating applicable best practices with proven outcomes while supporting an agile business model
• Drive successful change management and support adoption of innovation across the business

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

To be considered for this position, applicants need to meet the qualifications listed in this posting.  

• 3+ years of direct hands-on product development within healthcare inclusive of implementation experience   
• 3+ years of project management experience   
• 2+ years of product redesign or enhancement experience   
• 2+ years healthcare practice management or operations management experience   
• Experience leading and managing change initiatives
• Experience in developing program artifacts including but not limited to project plans, business requirements, executive summary, staffing analysis, budget status, etc. 
• Demonstrated experience of data analytics and problem-solving skills including analyzing, monitoring and creating solutions  
• Demonstrated experience holding individuals accountable and influencing without authority  
• Demonstrated experience acting as a strategic consultant to product, operational and technology matrix partners  
• Proven process improvement skills/experience   
• Proficient with MS Office Suite:  Excel, Word, PowerPoint, Outlook, Project and Visio 
• Proven solid critical thinking skills 
• Proven excellent presentation skills with ability to simplify and communicate complex data to global project team   
• Proven interpersonal, communication and relationship building skills  
• Proven solid influencer with demonstrated skills in innovative thinking to optimize health care system   
• Proven track record of exceptional oral and written communication across varying audiences within a matrixed organization   
• Demonstrated ability to organize and thrive in a fast-paced, matrixed environment 

Preferred Qualifications:

• Project Management certification   
• Agile experience  
• Healthcare Industry experience   

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.   

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.