Digital Insights Manager – Remote

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Digital Insights Lead on the Digital Insights & Optimization team, you play a critical role in making UnitedHealthcare the healthcare provider of choice for more customers. Through a mixture of operational data and customer feedback to analyze performance and identify/prioritize opportunities to improve the customer experience. This leadership role is an excellent opportunity to influence strategy and investment, and to see your insights put into action (not just a report).

We are seeking curious and analytically oriented individuals who excel and influencing others through analysis, insights and storytelling. A successful candidate will need to be able to partner with a wide variety of business partners to understand their business and learning objectives. We use a variety of qualitative and quantitative methods to produce the practical insights. This leader will work with large/mixed datasets to extract insights, distilling our findings into recommendations, packaged into a polished and cohesive story for senior executives.

This role requires an individual with excellent analytical abilities. While leading a team, this individual will being hands-on with the data.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Function as customer insights advocate and represent the customer’s voice in business decisions
• Champion insights across all levels of the organization
• Stay ahead of internal/external trends, provide leadership, analytics, business insight and be a solid influencer to drive customer experience improvements
• Lead day-to-day operation of customer insights functions including finding opportunities based on trend results and collaborating with partners to drive actions
• Help scope, structure and implement projects
• Manage deliverable timelines and partner expectations
• Effectively manage internal partnerships and external vendor relationships
• Coach, counsel and motivate the team to set and achieve individual and team goals as well as individual career development plans
• Attract and retain top talent in this space
• Identify opportunities to enhance customer insights and drive productivity and efficiency with our team
• Propose new questions or ideas, explore new data sources, identify new analyses, analytical methodologies or techniques

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a solider candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 6+ years of experience in analytical role (analysis, information science, data visualization or other relevant quantitative field)
• Familiarity with data from customer surveys, and customer experience metrics (e.g. NPS, CSAT)
• Familiarity with Digital Analytics tools such as Adobe Analytics, Glassbox, Quantum Metric, Google Analytics, etc.
• Proficiency in Microsoft Excel and PowerPoint
• Proven excellent analytical aptitude including ability to develop sound insights across multiple data sources and have a familiarity with developing SQL queries
• Proven ability to prepare executive level presentations
• Proven ability to interact with all levels of management
• Proven initiative, self-motivation and a solid sense of urgency are essential
• Proven to be reliable, punctual attendance is an essential function of the position
• Minimal travel may be required throughout the year
• Legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification

Preferred Qualifications:

• Leadership experience with direct reports
• Understanding of healthcare and business drivers
  

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The salary range for this role is $106,800 to $194,200 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment