Clinical Administrative Coordinator – Shreveport, LA

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Clinical Administrative Coordinator  will receive and appropriately answer incoming telephone calls, greet members and visits, coordinate educational sessions, and work outbound call lists.

Every employee is expected to meet Peoples Health minimum requirements:

• Commitment: to our Members: We have the power to change our members’ lives by placing them at the center of everything we do daily
• Action: By working together and delivering quality service, we enhance the lives of our members through dedication and teamwork
• Responsibility: To continue to strive to be the best for our members by adapting and evolving to change, continuing professional development, and to never stop learning
• Excellence: By exceeding expectations and finding innovative ways to exceed standards, we are changing our members’ lives

This position is full time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:40 AM – 4:45 PM CST from Monday – Thursday and 8:00 AM – 2:30 PM CST on Fridays. It may be necessary, given the business need, to work occasional overtime. Our office is located at 7591 Fern Street Suite 1202, Shreveport, LA 71105

We offer up to 1 week of paid training and then training as needed thereafter. The hours of training will be based on your schedule or will be discussed on your first day of employment. Training will be conducted onsite.

                                         

Primary Responsibilities:

• Improve health care quality and increase likelihood of desired health outcomes
• Welcome and greet members and guests in a professional service manner
• Provide education and clarification on the H.I.P.A.A. and Consent to Treat documents
• Obtain signature on consents and attestations from Member and / or authorized representative and appropriately file and / or scan documents in the Member’s medical record
• Receiving and placing outbound calls via a Cisco Agent Queue and scheduling across all covered markets and Telehealth
• Follow arrival for the scheduled appointment, transcribe notes into the electronic database regarding the Member’s appointment, update demographics (i.e. telephone number, address, name PCP, etc.)
• Validate that insurance subscriber and assignment of benefits is appropriately entered in the patient information section of the electronic health record
• Ensure that all schedules are closed at the end of the day with no pending appointments.
• Support health information technology (HIT) in health care quality improvement
• Participate in ongoing training to ensure the records are accurate and secure
• Follow corporate instruction based on Federal and State guidance related to health information documentation and security
• Meet or exceed quality metrics for member interaction and production metrics for outbound telephone call volumes
• Reviews and updates Member demographics (i.e., address, telephone numbers, etc. in the electronic medical record(s)

                                               

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications:

• High School Diploma / GED or equivalent years of work experience
• Must be 18 years of age OR older
• 6+ months of experience with high volume of outbound calls while maintaining a positive and professional demeanor.
• Microsoft Word (ability to open, create, edit, save, and send documents)
• Microsoft Excel (ability to open, create, edit, save, and send spreadsheets)
• Microsoft Outlook (ability to open, create, edit emails)
• Must be able to work at 7591 Fern Street Suite 1202 Shreveport, Louisiana 71105
• Ability to work full time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:40 AM – 4:45 PM CST from Monday – Thursday and 8:00 AM – 2:30 PM CST on Fridays. It may be necessary, given the business need, to work occasional overtime.

                       

Preferred Qualifications:

• 2+ years of experience in a medical office or healthcare setting
• Bilingual fluency in English and Spanish
• Experience a call center environment
• Experience working in a metric-based environment

                                     

Soft Skills:

• Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in a respectful, timely manner, consistently meeting commitments)
• Exceptional attention to detail

                              

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.  

                             

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

                                  

                                     

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

                                        

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

                                       

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