Operations Director for Primary Care and Specialty Care

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The Operations Director for Primary Care and Specialty Care will oversee the operational management and strategic planning of our primary and specialty care services. This role is critical in ensuring the delivery of value-based care, maintaining high-quality standards, and achieving affordability goals. The Operations Director will work closely with clinical and administrative teams to enhance patient care, optimize resource utilization, and drive continuous improvement.

Primary Responsibilities:

• Operational Management:
  • Oversee daily operations of primary care and specialty care services
  • Ensure efficient workflow and resource allocation to meet patient needs
  • Implement and monitor operational policies and procedures
• Value-Based Care:
  • Develop and implement strategies to transition to and sustain value-based care models
  • Collaborate with clinical teams to design care pathways that improve patient outcomes and reduce costs
  • Monitor and report on key performance indicators related to value-based care
• Quality Improvement:
  • Lead quality improvement initiatives to enhance patient care and safety
  • Ensure compliance with regulatory standards and accreditation requirements
  • Analyze data to identify areas for improvement and implement corrective actions
• Affordability:
  • Develop and manage budgets to ensure cost-effective delivery of care
  • Identify opportunities to reduce operational costs without compromising quality
  • Negotiate contracts with vendors and suppliers to achieve cost savings
• Team Leadership:
  • Provide leadership and direction to clinical and administrative staff
  • Foster a collaborative and supportive work environment
  • Conduct performance evaluations and provide professional development opportunities
• Patient Experience:
  • Enhance patient satisfaction by improving access to care and reducing wait times
  • Address patient concerns and feedback promptly and effectively
  • Implement patient-centered care practices
• Strategic Planning:
  • Develop and execute strategic plans to expand and improve primary and specialty care services
  • Stay informed about industry trends and best practices
  • Collaborate with senior leadership to align operational goals with organizational objectives

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification:

• HS diploma
• 5+ years of experience in healthcare operations management, preferably in primary and specialty care settings

Preferred Qualifications:

• Solid understanding of value-based care models and quality improvement methodologies
• Proven excellent leadership, communication, and problem-solving skills
• Proven ability to work collaboratively with diverse teams and stakeholders

The salary range for this role is $106,800 to $194,200 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.   

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.