Cardiology Technical Support Analyst – National Remote

Opportunities at Change Healthcare, part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together. 

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities: 

• Answering support calls and working with fellow support team members and internal software development groups to identify and resolve problems
• Diagnosing software and hardware malfunctions as well as troubleshooting network problems relating to the system
• Providing remote systems administration to customer sites
• Providing remote software support and analysis to customers
• Performing proactive system maintenance check to ensure proper system functionality
• Following up on support issues proactively to provide timely updates and resolutions to customers
• Maintaining a highly professional and customer centric focus
• Providing ongoing product feedback to engineering and product development teams
• Continually seeking opportunities to increase customer satisfaction and deepen customer relationships
• Participate in various projects

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma/GED (or higher)
• 2+ years of experience in a technical support environment
• Intermediate level of proficiency in Windows operating systems
• Intermediate level of proficiency in TCP/IP networking and routing
• Ability to work 8:30 am – 5:00 pm EST 
• Ability to do on-call duty, one week in duration and on a rotational basis every 3-5 weeks (compensation will be provided for the additional work)

Preferred Qualifications: 

• Bachelor’s degree (or higher) of Computer Science, Engineering or Computer Technology background
• Background Supporting Hospital Enterprise systems
• Knowledge of Dicom and HL7 standards

Soft Skills:

• Proven excellent customer service skills
• Proven excellent written and verbal communication skills
• Demonstrates highly developed organizational skills and time management ability
• Demonstrates thrive in working in a fast-paced environment, multi-task and demonstrate flexibility
• Proven self-starter and team player with exceptional commitment to providing superior proactive customer service
• Proven ability to learn quickly in a high pace, challenging environment

Working Conditions/Physical Requirements: 

• Shift work required. The Support group is open from 7am to 9pm ET. The start times vary on a weekly basis and are rotated within the assigned team
• General office demands

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

The salary range for this role is $28.61 to $56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

#RPO #GREEN