Part Time Clinical Administrative Coordinator – Remote in MST or CST time zone

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

Under the supervision of the Network Operations Supervisor, this position is responsible for the daily coordination of Network Operations processes in the Intake Call Center. This position serves as the initial intake of pre – service requests, claim reviews and inpatient hospital coordination and diabetic supplies. Coordinates Network Operations processes with Medical Directors, Network Operations Nurses, hospitals, physicians and other various departments. Provides clerical support to clinical staff in their medical necessity review process. Intake Coordinator is expected to maintain production and quality standards.

 

This position is part-time (25 hours/ week) Monday through Friday. 7:00 am -12:00 pm CST (morning shift)

Training will be conducted virtually from your home and will be a total of five hours a day. Monday through Friday and run from 8 am – 1 pm CST. The training will be a minimum of 6 weeks.

If you are located in MST or CST, you will have the flexibility to work remotely* as you take on some tough challenges.

 

Primary Responsibilities:

• Handling a high volume of inbound calls in a fast-paced provider contact center.
• Delivering exceptional customer experiences, resolving complex issues, and consistently achieving positive results on our NPS customer surveys.
• Creating, checking, and handling general questions regarding prior authorizations.
• Keep up to date on organizational process changes and corresponding resources.
• Schedule flexibility and rendering business required overtime as needed.
• Maintaining timely communication with leadership via text message or Teams.
• Performs all other related duties as assigned.

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• Must be 18 years of age or older
• 2+ years of combined or related experience in a healthcare, call center, and/or customer service setting using the telephone and computer as the primary instrument to perform job duties
• Proficiency with Microsoft Office Microsoft Word (create and maintain documents), Microsoft Excel (create and maintain spreadsheets) and Microsoft Outlook (email and calendaring) 
• Ability to work Monday to Friday from 7:00 am to 12:00 pm CST (morning shift) . It may be necessary, given the business need, to work occasional overtime.

 

Preferred Qualifications:

• Associate’s degree (or higher) in a healthcare related field
• Medical Terminology
• ICD-9/ICD-10 and CPT Knowledge 

 

Telecommuting Requirements:

• Reside within MST or CST
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

 

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy  

 

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.