Waiver Specialist – Remote in Colorado

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

The Regional Accountable Entity (RAE) Waiver and Member Support Specialist (“Support Specialist”) for the Colorado C&S Behavioral Health Administration and Long-Term Services and Supports Teams. This position will work directly with members and providers within Colorado’s RAE (Medicaid) and Home and Community Base Service (HCBS) Waiver programs to provide expert level connection and navigation of available waiver programs in Colorado. The Support Specialist will interface directly with Members, Providers, Advocates and the Colorado State Medicaid Agency, including the Office of Community Living. The Support Specialist will support RAE Care Coordinators who need assistance in helping Members navigate waiver application processes as well as other complex navigation needs by the RAE teams. The Support Specialty will work directly with the RAE Care Coordination Director and Managers, the RAE Chief Behavioral Health Officer, the RAE Program Officer and the Vice President of Clinical Services.

If you reside in the state of Colorado, you will enjoy the flexibility of a remote role as you take on some tough challenges.

Schedule: Monday through Friday between the hours of 8:00 am to 5:00 pm Mountain Standard time

Primary Responsibilities:

• Develop, implement and maintain up to date policies and procedures for navigating the end-to-end process of identification of potential waivers and finalization of the waiver application process
• Actively participate in training and education to maintain subject matter expertise in all HCBS waivers as well as health care benefits available to Colorado Medicaid Members
• Develop trainings for internal staff and external partners, including Providers
• Engage in both RAE and HCBS meetings with state partners
• Become a known, trusted partner to Colorado’s State Medicaid Agency
• Respect confidentiality and maintain confidences as described in the UHG Employee Handbook and acknowledged through signature by all employees. The ability to maintain confidentiality is a critical and essential component of this position
• Utilize advanced business and technical writing skills to develop a variety of stakeholder communications and reports
• Work collaboratively with other staff and various internal and external resources to represent and respond to a variety of complex inquiries related to HCBS waivers from Providers, Members and community stakeholders. Use excellent interpersonal and communication skills, professional demeanor, tact, systems thinking, and a commitment to quality to assist in the resolution of sensitive and complex issues primarily via the telephone and in person
• Responsible for providing technical services necessary to support the RAE team
• Support community-based care coordination teams with resources as needed
• This position may require travel. Requires independent, reliable, flexible, and on-demand, transportation at the incumbent’s expense for travel between various locations and timely arrival and departure from various locations. If the employee chooses to satisfy this requirement by driving a vehicle, the employee must meet the requirements for Colorado licensure and company requirements for liability insurance coverage

What are the reasons to consider working for UnitedHealth Group?   Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s Degree in a health care related field, communications, business, or other related field OR at least 5+ years of experience or the combination of education and business experience that would enable performance of the full scope of the position
• 2+ years of experience or knowledge with Colorado Home and Community-Based Services
• 2+ years of experience working with demonstrated ability to administratively manage projects or programs
• 2+ years of experience showcasing attention to detail and initiative to ensure data is complete, accurate, and presented in a timely manner
• 2+ years of experience that results in demonstrated ability to resolve complex issues from the community and provide exceptional service
• 2+ years of experience demonstrating excellent business writing and verbal communication skills, proficiency in Excel, PowerPoint, and Word, and the ability to read, analyze, and interpret complex documents
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Reside in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Must live in the state of Colorado

Preferred Qualifications: 

• Knowledge of health education, motivational strategies, and an empathetic manner working with the underserved
• Knowledge of behavioral healthcare
• Knowledge of local area
• Bilingual in English and Spanish

 Physical & Mental Requirements:

• Requires professional demeanor, excellent communication skills, and collaborative working relationships
• Ability to execute regular, reliable, and predictable performance of the essential functions of this job through a consistent ability to be physically and mentally present at the assigned work location, at the prescribed time, with the prescribed tools and with the availability necessary to successfully complete the essential duties described herein
• Ability to handle and manage stress associated with the performance of job duties
• Ability to appropriately interact with, and get along with others including supervisors, coworkers, customers and other stakeholders
• Ability to work collaboratively with others as set forth in the job description
• Ability to accurately and timely follow directions of supervisors
• Ability to perform the essential functions of this job at the assigned primary work location for this job, which is in one of the RMHP office locations
• Ability to perform the essential functions of the job at the assigned primary work location for this job, which is in the employee’s home
• Ability to effectively speak, understand and be understood, and communicate in English
• Ability to hear adequately on the phone, in person and in group settings
• Ability to travel primarily within the State of Colorado daily
• Ability to be exposed to changing weather conditions
• Ability to travel between various locations and to timely arrive and depart from various locations
• Ability to provide independent, reliable, flexible, and on-demand, transportation at the employee’s expense. If the employee chooses to satisfy this requirement by driving a vehicle, requires ability to meet the requirements for Colorado licensure and company requirements for liability insurance coverage
• Ability to work a flexible schedule including before and after core business hours and occasional evenings and weekends
• Ability to work in front of a computer screen and keyboard, sitting and/or standing up to 8-10 hours per day (possibly longer if required)
• Ability to work in home settings that include varying physical, social, and cultural environments
• Ability to work in environments that may have exposure to communicable disease while performing patient care activities
• Ability to see adequately to visually evaluate and assess the member’s or potential member’s physical condition and living environment
• Ability to see computer screen and work papers
• Ability to access, research and interpret information from a variety of media (e.g., computer screen, projected images, printed material) and individuals
• Ability to work in normal office environment conditions and with various office equipment (e.g., computer, keyboard, mouse, calculator, copier, printer, fax, scanner, telephone)
• Ability to move to access various offices and a wide variety of meeting settings
• Ability to perform a variety of tasks that involve standing, walking, sitting, stooping, kneeling, bending and twisting, occasionally climbing stairs or using an elevator, possibly reaching chest high and overhead for materials

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

 

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

 

 

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