Client Services Associate – National Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Advisory Board is a best practice research firm that was acquired by Optum in 2017. For over 40 years, Advisory Board research has been the health care industry’s guiding light, bringing our provider and service provider members closer to best practice performance. We help leaders and future leaders in the health care industry work smarter and faster by providing provocative insights, actionable strategies, and practical tools to support execution. Learn more about Advisory Board. 

Account Management Associates play an integral role in our goal of “making the health system work better for everyone” by serving as the first point of contact for health care executives.

Account Management Associates partner with senior service delivery leaders to deliver 5-star service to current clients so that we maintain long-term partnerships.

Teamwork is central to our success, and as a result, Associates are positioned to develop working relationships with colleagues across other divisions within Advisory Board, including Product Delivery, Marketing, Operations and Research. This allows Associates to grow health care knowledge and professional skillsets while getting exposure to potential future career opportunities. Associates can also participate in the Early Careers Initiative (ECI), a program that helps early careerists SPARK growth in a set of well-rounded transferable skills, BUILD connections and relationships across the business, and ACCELERATE development and business impact through hands-on, meaningful work

This position is part of the Advisory Board, a subsidiary of UnitedHealth Group. Advisory Board is based in Washington, D.C.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Coordinate exceptional client interactions and meetings in support of senior client service leaders
• Serve as the first point of contact for client requests and respond to inquiries in timely and efficient manner. Examples of requests include: scheduling and setting up client trainings on resources available through portfolio, providing access to research publications and website resources, and facilitating introductions to research staff
• Produce detailed reports analyzing client utilization of products and services
• Manage client information in Salesforce

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 2+ years of experience in business development or a related field 
• Intermediate level of proficiency with Microsoft Office including Excel, Word and Outlook
• Ability to work any 8-hour shift between the hours of 8:30 AM – 5:30PM EST from Monday – Friday including the flexibility to work occasional overtime based on business need

Preferred Qualifications:

• Bachelors Degree
• Proven experience managing multiple, competing priorities; demonstrated ability to accomplish tasks and activities efficiently and according to importance
• Proven goal-orientated – takes initiative, shows individual accomplishment, results driven, proven ability to exceed expectations, and has solid critical-thinking skills
• Proven solid communication skills – ability to convey information clearly, concisely, and compellingly to busy health care executives (verbally and in writing)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

   

The salary range for this role is $23.70 to $46.35 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

    

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

    

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 

    

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

    

   

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

   

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.

    

    

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