Care Management Associate Business Analyst – Remote in Colorado preferred

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

 

Supports project implementations, daily system operational support, new user training, and maintenance of the Essette system for the Care Management department. Coordinates tracking, updates and compliance for all Essette correspondence requests. Supports development and maintenance of program structures within the Essette system. Aids in data receipt, entry and validation for various data sources into the clinical platform. Supports the care management department in achieving accurate and timely measurements. Works on system configuration and report configuration within the platform for end users. This position will ensure continued support for program development and compliance for Care Management.  

 

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.  Remote in Colorado preferred.

 

Primary Responsibilities:

• Respect confidentiality and maintain confidences as described in the UHG Employee Handbook and acknowledged through signature by all employees. The ability to maintain confidentiality is a critical and essential component of this position
• Works collaboratively with Essette Leads, CM management, IT, and other departments using the Essette system in accordance with the Mission and Values of the company to perform the assigned duties
• Take on administrative and configuration tasks that support the Care Management teams
• Monitor and update all correspondence as it is updated per regulation/department changes
• Roles for this position include system configuration, error management and user set up/support
• Works with partner organizations and providers on collecting program requirements
• Maintaining documentation regarding various projects, processes and operations
• Serve as a point of contact for developing Essette care management centered processes with internal teams and external partners. Ensure clear project definition, design, communication, implementation, monitoring and support. Work with stakeholders to establish areas for integration
• Facilitate documentation and configuration support for care management system development projects
• Maintain working knowledge of all CM systems. Demonstrate and apply understanding of Essette business processes, compliance and configuration
• Support the implementation of effective, data driven solutions for operational problems and program requirements. Identify the business impact of system changes (ex: Essette upgrades). Ensure that identified are sound for business teams
• Ensure that project and issue resolution requirements are clearly and comprehensively documented, understood by developers and tracked
• Utilize individual thought and department expertise to organize and validate data to manage the development of reports, e.g., production reports, regulatory reports, utilization reports, compliance reports for internal and external audits, and validation of reports
• Respect confidentiality and maintain confidences as described in the UHG Employee Handbook and acknowledged through signature by all employees. The ability to maintain confidentiality is a critical and essential component of this position
• Maintains system efficiency. Ensures the design of the system allows all components to work properly for the department and others utilizing it. Point of contact for coordinating response with IT, Essette vendor and front-end users when issues arise. Troubleshoot problems reported by user, by testing and resolving or reporting as necessary. Engages in necessary resources to address needs in a timely manner. Makes recommendations for future upgrades
• Assess, monitor and improve work processes and work with Director to implement changes. Ensures changes are communicated and integrated with in the department and for external partners
• Serves as a resource for CM and other departments. Maintains Essette user manuals and workflows. Maintains user roles to ensure security and availability to specific users. Identify user needs, internally and externally. Coordinates system support between other departments and internal IT and/or Essette vendor during upgrade requests and scheduled routine maintenance of the system
• Collaborates with Management to run program reports. Assists with data definitions and works closely with Data Analyst teams to ensure accurate reporting. Scrub report files for accuracy. 
• Communicate testing results to appropriate stakeholders. Provide ongoing support to ensure proper implementation and adoption of the solution. Train applicable users on solution

 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma or equivalent, or the combination of education and experience that would enable performance of the full scope of the position
• Proven analytical and problem-solving skills, effective communication skills
• Ability to read, analyze, interpret technical procedures, and to identify and manage routine problems
• Demonstrated decision making, multi-tasking capabilities, and ability to learn new technologies
• Proven Microsoft systems knowledge 

 

Preferred Qualifications: 

• 1+ years of experience of healthcare industry and system support experience

 

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy 

 

The hourly range for this role is $23.70 to $46.35 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.  

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.    

 

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.