Back Office RN – Urgent Care Clinical Supervisor

For those who want to invent the future of health care, here’s your opportunity. We’re going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California, to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

The Back Office RN Clinical Supervisor is responsible for implementation of standard clinical processes as well as ongoing supervision of all non-imaging clinical staff at this location.  The Supervisor will oversee day-to-day operations and is responsible for: quality management, performance improvement and training. The Supervisor is responsible for creating effective working relationships between staff and providers and working collaboratively with, both internal and external providers and staff.

Primary Responsibilities:

• Provides day-to-day supervision of clinical staff.  Serves as an organizational change agent, providing coaching to staff
• Responds in the case of a medical emergency
• Develops communication methods to facilitate the flow of information and maximize effective communication throughout the location
• Develops an effective team, motivating and influencing staff to excel. Collaborates with Front Office Supervisor and Directors to develop, implement and manage continuous Performance Improvement
• Ensures appropriate compliance with Clinical Practice Guidelines.  Retrospectively reviewing quality report(s) and collaborating with others to act on improvement opportunities
• Monitors clinic flow to improve efficiencies and productivity
• Utilizes Optum Medical Group’s resources to implement standard work processes
• Covers back office staff in the event of a call-out or staff shortage
• Works with directors and staff to ensure availability of adequate resources, supplies, equipment and services
• Tracks and reports Daily Management System metrics
• Participates in interviewing, hiring and managing clinical staff in conjunction with the Director of Imaging or Clinic Manager
• Communicates performance expectations, providing regular feedback and consistently managing these expectations
• Completes performance appraisals, promoting staff development activities, utilizing performance improvement procedures as necessary, and adhering to the company policies and procedures
• Participates in work groups as appropriate
• Ensures timely and accurate documentation in the patient record and input of data into outcomes database
• Monitors patient, referring physician and customer satisfaction
• Builds and develops effective working relationships with physicians, APC’s, clinical and support staff
• Encourages all staff to interact positively and in a spirit of good teamwork with members of other departments
• Other duties as assigned

Work Expectations:

• 51% duties are Supervisory
  • Process improvement
  • Rounding
  • Working side by side with back office employees for assessment , optimization, and direct feedback
• 25% duties are direct patient care working in the Urgent Care Clinic as an RN 
• 24% duties are administrative duties that might include
  • Scheduling
  • Meetings
  • 1:1  with staff

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree in business administration, healthcare administration, nursing, or related field, or equivalent experience
• Current Oregon RN license
• Current healthcare level BLS/CPR certification
• 5+ years of nursing experience, including 1-2 years of supervisory experience

Preferred Qualification:

• Experience working in an electronic medical record system

The salary range for this role is $71,600 to $140,600 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.